Share via

Why can't I read the online status of teams?

Tingyu Li (WICRESOFT NORTH AMERICA LTD) 0 Reputation points Microsoft External Staff
2025-12-03T02:36:30.4833333+00:00

Today, after logging into Teams, I found that all online statuses were unreadable, but the message sending and receiving functions were normal. I tried reinstalling and logging out, but it still didn't work. What could be the reason for this?
Untitled

Moderator: Please understand that our forum is a public platform, and we will modify your question to cover your personal information in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Microsoft Teams | Microsoft Teams for business | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. AlexDN 7,120 Reputation points Microsoft External Staff Moderator
    2025-12-03T07:19:08.43+00:00

    Dear @Tingyu Li (WICRESOFT NORTH AMERICA LTD),

    Thank you for posting your question in the Microsoft Q&A forum. I understand that after logging into Microsoft Teams today, you noticed all statuses of other users show only a circle, while sending and receiving messages works fine. You’ve already tried logging out and reinstalling, but the issue continues.

    To better assistance, could you please confirm following information:

    • Does it happen in Teams on the web or mobile app?
    • Are your Outlook calendar indicators (Busy/In a meeting) updating correctly?
    • Are all users affected or specific users?
    • Are you able to see your own presence status correctly?

    In the meantime, I recommend steps below:

    1. Open Teams on the web (https://teams.microsoft.com) to check if presence works there.
    2. Clear the Teams cache: Please follow the guide in this article Clear the Teams client cache

    If it affected to all users, I recommend you ask your admin raise ticket in Admin Center.

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

    Thank you for your cooperation.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.