How to fix keyboard not working in MS Surface pro

If your Surface Pro keyboard is not working at all, here are some steps you can take to troubleshoot the issue:

1. Check the Connection: Ensure that the keyboard is properly connected to the Surface Pro. If it is a detachable keyboard, try removing and reattaching it.
2. Reset the Firmware: If the keyboard or touchpad is unresponsive in Windows PE, you might need to reset the firmware. To do this, press and hold the Power button for 30 seconds. If you are connected to a power supply unit (PSU), hold the Power button until you see the light at the end of the PSU cord briefly turn off before turning back on.
3. Update Drivers: Make sure that you have the latest drivers for your Surface device. You can download the latest Surface .msi file for your Surface device and extract the contents to install the drivers.
4. Troubleshoot Keyboard Issues: You can refer to the troubleshooting guide for Surface Type Cover or Keyboard. This guide provides specific steps to resolve common issues with the keyboard.

If these steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance.

References:

• Troubleshoot Surface Type Cover or Keyboard
• How to enable a Surface Laptop keyboard, Surface Pro Keyboard, or Surface Pro Type Cover during Windows deployment