Immediate Cancellation and Refund Request – Microsoft 365 Business Standard

Dear @Thảo Nguyễn,

Thank you for posting your question in the Microsoft Q&A forum. I sincerely apologize for the inconvenience you’ve experienced, and I truly appreciate your patience while we work through this together. Based on your description, here’s what you need to know, your subscription is under a Microsoft Customer Agreement (MCA) account type. By design, admins can only cancel, within 7 days of purchase, or within 7 days after renewal. 

Outside these windows, the cancellation option in the Admin Center will not appear. 

For more details, you can refer to this official Microsoft support page: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn 

To cancel immediately, please raise a support ticket with the Microsoft Billing Team and grant them permission to proceed. The billing agent will guide you through the next steps after the ticket is created. 

• Sign in to the Microsoft 365 admin center 
• Go to Help & Support > Contact Support 
• Select Billing & Subscription and explain that you need immediate cancellation 

If you cannot access the Admin Center, you can contact Microsoft directly via phone for a quicker resolution: Customer service phone numbers - Microsoft Support 

As a forum moderator, I do not have access to your account or tenant due to Microsoft’s strict privacy policies. My role is to provide guidance and help redirect you to the right team who can assist you directly. 

Again, I truly appreciate your patience and understanding. If you have any further questions or need clarification, please feel free to reach out. I’m here to help and looking forward to hearing from you! 

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I successfully sent an email to cancel the subscription and I am currently clarifying the issue regarding Microsoft refunding the full transaction amount (both Charges and Tax).
However, yesterday (December 4th), Microsoft said they would issue a refund but would keep the tax amount and not return it. I submitted a complaint email, and as of today, I have not received any response.

While Microsoft has not responded to my refund issue, they have charged me an additional invoice of $4.4.
Are you planning to refund me (excluding the tax) and then create a new $4 transaction and expect me to pay tax on that transaction as well?

I want to clarify for everyone that the subscription was only automatically renewed on December 3rd, 2025, and it was activated at around 3 PM, which allowed me to click Cancel. Before that, I had already sent an email requesting the cancellation and a full refund of the entire transaction.

Moderator note: personal info removed