surface pro keyboard not waking up after turning on the surface pro

If your Surface Pro keyboard is not waking up after the device is turned on or comes out of sleep mode, it may be related to how the device manages power states. Here are a few steps you can try to troubleshoot the issue:

1. Check Power Settings: Ensure that the keyboard is set to wake the device from sleep. You can check this in the device's power management settings.
2. Update Drivers: Make sure that all drivers, especially for the keyboard, are up to date. You can download the latest drivers from the Surface driver and firmware updates page.
3. Firmware Reset: If the keyboard or touchpad does not work after a firmware update, you might need to reset the firmware. To do this, press and hold the Power button for 30 seconds. If connected to a power supply unit, hold the button until the light on the PSU cord briefly turns off before turning back on.
4. Test with Different Scenarios: Try detaching and reattaching the keyboard after waking the device to see if it consistently resolves the issue. If the problem persists, consider testing with another keyboard if available.
5. Contact Support: If none of the above solutions work, it may be beneficial to reach out to Microsoft support for further assistance.

These steps should help in resolving the issue with your Surface Pro keyboard not waking up properly.

References:

• How to enable a Surface Laptop keyboard, Surface Pro Keyboard, or Surface Pro Type Cover during Windows deployment
• Wake-on-Power for Surface devices

Hello Giri Dhaneswara,

Welcome to Microsoft Q&A!

What you’re experiencing with the Surface Pro 13 and Surface Pro Keyboard sometimes happens if the keyboard’s connector or firmware doesn’t reinitialize properly after long sleep or shutdown periods. Here's something you should check out:

1 - Update Surface firmware and drivers

• Open Settings > Windows Update > Check for updates and install everything.
• In the same page, click Advanced options > Download available Optional updates
• Check out the official Surface page for latest drivers and firmware packages (if any).

2 - Reinstall the keyboard driver

• Right-click Start logo > Select and open Device Manager
• Click View in the top bar > Check Show hidden devices
• Look for Surface Type Cover/Keyboard/similar, often under:
  • Keyboards
  • Surface Type Cover Filter Device
  • Human Interface Devices
• Right-click your keyboard > Update driver > let it auto-search
• If it doesn't work, choose Uninstall device instead > Restart your Surface
  • Check Attempt to remove the driver for this device if available
• Reattach your keyboard and test its behavior.

3 - Change Power Saving option

• Open Settings > System > Power & battery > Power mode
• Set to Best performance to test (or another if already at Best performance)
• Press Win + R > type control > press Enter to open Control Panel
• In Power Options > Change plan settings > Change advanced power settings
• Check if there's a USB settings option > set USB selective suspend to Disabled
• Save the changes and restart your Surface > test the keyboard

4 - Change to Hibernate instead of Sleep (workaround)

• In the Power & battery section in Settings > Screen, sleep, & hibernate timeouts
  • Change all options for Make my device sleep after to Never
  • Change all Lid, power & sleep button controls to Hibernate
• In Control Panel Power Options > Choose what the power buttons do
• Click Change settings that are currently unavailable > Check Hibernate

Now you can manually select Hibernate from the Start menu, or close the lid to enter Hibernate mode instead of Sleep. Check if the keyboard still gets disconnected in this mode.

If none of the above software solutions work, there might be a faulty keyboard connector or the keyboard itself is defective. If possible, you should test with another Surface (keyboard/device). If it's a hardware fault, consider repair/replacement if under warranty.

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