How to resolve MS Teams Camera issues

To resolve camera issues in Microsoft Teams on Windows 11, you can try the following steps:

1. Ensure the Camera is Powered On and Connected: Verify that the camera is securely connected to the Teams Rooms device. If it requires an external power supply, ensure that it is connected.
2. Check Camera Configuration: Make sure the camera is not mistakenly configured as a content camera. In the Teams Rooms app settings, set the content camera to none if applicable.
3. Reset All-in-One Video Bars: If you are using an all-in-one video bar, reset the power of the device. Some bars may have a reset button.
4. Check for Firmware Issues: If the camera was recently updated, the firmware update might not have completed. Try resetting the power of the device. Contact the manufacturer to ensure the camera is running the latest firmware version.
5. Inspect USB Extenders and Cables: Avoid using USB extenders if possible. If you must use one, ensure it meets the specifications required by the peripheral device. Check that the USB cable is securely connected and replace it if necessary.
6. Check the Power Supply: Many cameras require an external power supply, so ensure that it is connected properly.
7. Troubleshoot in Camera Settings: In Windows 11, go to Settings > Bluetooth & devices > Cameras to view and manage your cameras. You can troubleshoot from there by selecting the camera and using the Troubleshoot option.

If the camera continues to freeze or not open, it may be beneficial to check for any Windows updates or reinstall the camera drivers.

Hi Townhill, Michelle [DPYGB]

Welcome to Microsoft Q&A forum 

To better understand your situation and give the best advice, may I clarify a few details: 

1.Just to double confirm: Are you signing in Teams with a Microsoft personal account (@hotmail.com/@outlook.com) or a business/education account (provided by an organization/institution)? 

2.Is the camera working correctly in other applications or is it also failing everywhere? 

3.When you open the built-in Windows Camera app (just search “Camera” in the Start menu), what exactly happens? 

• Black screen? 
• Error message (if yes, what does it say exactly)? 
• Freezes immediately? 
• Works perfectly? 

4.Are you using the built-in laptop webcam or an external USB webcam? 

5.In Device Manager (right-click Start > Device Manager > Cameras or Imaging devices): 

• Do you see your camera listed? 
• Is there a yellow triangle/exclamation mark or is it shown as “disabled”? 
• What is the exact name of the device shown? 

5.In Windows Settings > Privacy & security > Camera: 

• Is “Camera access” turned ON? 
• Is “Let apps access your camera” turned ON? 
• Is Microsoft Teams specifically allowed in the list below? 

6.When you’re in a Teams meeting and click “Turn camera on”, what exactly happens? 

• Spinning circle forever? 
• Immediate “We can’t find your camera” error (0xA00F4244 or similar)? 
• Camera turns on for 1–2 seconds then freezes? 
• No error at all, just black screen? 

The initial response may not fully address your needs, but it will help me better understand your situation and give the advice. Thank you for your patience while we work through it  

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