Our production subscription is suspended but it says we are paid up and our customers are down

Hello Hod Pharis, it looks like you're facing quite a frustrating situation with your Azure subscription being suspended. I understand how critical it is for your commercial app and customers to be up and running, especially when you're concerned about SLA penalties.

Here’s what you can do:

1. Check Payment Method: Ensure that the credit card linked to your Azure account has sufficient funds and that international transactions are enabled. You might have received an error due to your credit card being declined. If the card is reaching its limit, consider switching to another card or contacting your financial institution for details.
2. Clear Outstanding Balance: Go to the Azure portal and navigate to Cost Management + Billing. Check if there's a past-due balance and attempt to resolve it. You can do this by:
   • Selecting the past-due subscription from the Overview page.
   • Clicking on the red past-due banner to settle the balance.
3. Reactivation Process: If you've settled any outstanding charges, you may need to reactivate your subscription. Sign in to the Azure portal, go to Subscriptions, select the suspended subscription, and choose Reactivate. Do note that it might take up to 24 hours for your subscription to become active again after payment.
4. Direct Support: Since you mentioned difficulties in contacting support, try reaching out via the Azure portal directly or check if you can create a support request to explain your urgent situation.

Here are a few articles you might find useful:

• Resolve past due balance for your Azure subscription
• Reactivate a disabled Azure subscription
• Troubleshoot Azure payment issues

If these steps don't resolve your issue, I would recommend providing more specifics about what error messages you're receiving, or whether you've already tried any alternative steps. That way, we can help you more effectively!

Hope this helps thanks