How to fix microsoft teams calendar (my calendar is showing that I'm busy when I'm not)

Dear @Priya Bhushan,

Thank you for reaching out to Microsoft Q&A forum.

I’m sorry to hear about the issue you’re experiencing with Teams showing you as “Busy” despite an empty calendar. From my research, when Teams shows you as perpetually busy despite an empty calendar, the problem is usually caused by a sync error, a faulty persistent status, or a conflicting setting.

As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.  

Here is a plan to fix the incorrect "Busy" status, starting with the fastest and most common solutions:

1.Check for Persistent Presence or Status Conflicts
Teams gives priority to your current activity and any manually set status.

• Manually Set Status: Check the status indicator next to your profile picture in Teams. Did you accidentally set your status to "Do Not Disturb" or "Busy" for an indefinite period?
• Click your profile picture and explicitly set your status to "Available" or "Reset Status".
• Out of Office (OOF) Reply: In Outlook or Outlook on the Web, go to Settings > Calendar > Work hours and location and confirm your availability settings.

2.Force Calendar Synchronization

The connection between Teams and Outlook (Exchange) can sometimes get stuck. Forcing a refresh can clear the incorrect state.

Create a Temporary Calendar Event:

• Go to your Outlook calendar (desktop or web).
• Create a meeting or appointment for just 15 minutes in the near future.
• Set the status for this meeting to "Free".
• Save and close the event.

Delete the Temporary Event:

• Wait about 5 minutes for this event to sync to Teams.
• After the 5 minutes, go back to Outlook and delete the 15-minute event.

This process essentially forces the Exchange server to send a new availability update to Teams, which often overwrites the erroneous "Busy" status.

3.Clear the Teams Cache

A corrupted local cache can cause Teams to display outdated or incorrect data, even if the backend is correct.

1. Type settings in the search box, and then select the Settings app from the results.
2. Select Apps > Installed apps and then type Microsoft Teams in the search box.
3. Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
4. In the Reset section, select Reset.
5. Restart Teams.

For reference: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

4.Check Exchange Calendar Processing Settings

If your Teams is managed by an organization, there might be a setting in your Exchange mailbox configuration that is locking your availability. You may need to ask your IT Administrator to check your mailbox. The administrator can run a PowerShell command to check your mailbox calendar settings.

For reference: Get-CalendarProcessing (ExchangePowerShell) | Microsoft Learn

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments so I can continue to support you. I'm looking forward to your reply.

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