Azure Static Web Apps
An Azure service that provides streamlined full-stack web app development.
Unable to renew App Service Domain for Static Web App: Subscription is not eligible to create an App Service Domain
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Frederik Baun Hansen
0
Reputation points
I currently have a static web app with an App Service Domain that is about to expire. When I try to renew the domain I get an error: Subscription <subscription-id> is not eligible to create an App Service Domain.
My subscription plan type is Azure Plan with an active credit card.
The resources was setup last year where I was able to create the App Service Domain on the same subscription.
How can I fix this issue?
Things I have already explored:
- I'm using an Azure Plan under the MCA.
- I haven't updated billing information since creation. The current App Service Domain is created with the same billing information, and I'm currently billed on a monthly basis for other resources in the same subscription.
- I'm Owner on the Subscription.
- The domain is not expired, but I'm within the renewal window. Expiration is set for the 25th of December.
Azure Static Web Apps
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Suchitra Suregaunkar 3,545 Reputation points Microsoft External Staff Moderator2025-12-03T17:55:56.89+00:00 Hello Frederik Baun Hansen,
- Can you confirm if the subscription has any spending limit enabled?
- Has the billing profile been updated recently, and is the credit card still active and valid?
- Did you notice any recent payment failures or alerts in the billing section?
- Is the Microsoft.DomainRegistration resource provider registered on this subscription?
- Are you the Owner or do you have full permissions on the subscription?
- Is the domain currently in the renewal window or has it already expired?
- Have you tried renewing directly from the App Service Domain blade in the portal?
- Is this subscription Pay-As-You-Go under MCA or does it include credits (e.g., sponsorship, free trial)?
- Was this subscription recently converted or migrated from another offer type?
Thanks,
Suchitra.
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Frederik Baun Hansen 0 Reputation points
2025-12-04T04:48:03.2+00:00 - The subscription does not have any spending limit enabled.
- The billing profile has not been updated since domain creation a year ago. Credit card is still active and billed every month.
- There has been no payment failure nor alerts.
- Yes, Microsoft.DomainRegistration is registered.
- I am Owner on the subscription.
- The domain expires 25th of December so it's in renewal window.
- Yes, I have tried renewing from App Service Domain.
- There is no credit on the subscription, it's a usage based Azure Plan subscription under MCA.
- The subscription has not been converted or migrated recently.
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Suchitra Suregaunkar 3,545 Reputation points Microsoft External Staff Moderator
2025-12-05T13:56:05.4966667+00:00 Hello Frederik Baun Hansen, Thanks for providing the details:
When renewing an App Service Domain for your Static Web App, the portal returns:
“Subscription <subscription-id> is not eligible to create an App Service Domain.”
You’ve already confirmed: MCA “Azure Plan” (usage‑based), no spending limit, active card, Owner role,
Microsoft.DomainRegistrationregistered, and the domain is still within the renewal window.This message comes from the commerce/eligibility checks enforced for App Service Domains.
Microsoft’s official prerequisites require:
- Paid App Service plan (not Free/F1).
- No spending limit on the subscription.
- Public Azure cloud (national clouds aren’t supported).
- Some subscription types must have sufficient usage history; free‑trial or credit‑based offers are not supported for App Service Domains.
If all of the above are satisfied and renewal still throws “subscription not eligible”, it indicates the subscription’s domain purchase/renewal eligibility flag is blocked in the commerce backend and needs to be re‑enabled by Microsoft Support.
So please Re‑validate below prerequisites once before raising support ticket:
- Confirm your app’s plan is Basic (or higher), not Free/F1.
- Confirm spending limit is removed (you already did).
- Verify your domain/TLD is one of the supported TLDs for App Service Domains (e.g.,
.com,.net,.org,.in,.biz,.co.uk,.org.uk,.nl,.co.in). - Ensure contact info in the domain blade is complete and accurate (ICANN requirement).
Reference: https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain
Retry renewal from the App Service Domain blade: Use the Domain renewal action in the blade while you’re within the renewal window; if the portal shows domain not in renewal time range, that state is surfaced by the provider.
If the same “subscription not eligible” error persists then open a Billing & Subscription support ticket as the block is enforced by commerce eligibility, it is not an RP registration or RBAC issue.
- Category: Billing & Subscription (not App Service runtime).
- Ask support to verify and re‑enable “App Service Domain purchase/renewal eligibility” on your subscription.
- Include the exact error string and that you meet all documented prerequisites (paid plan, no spending limit, public region, supported TLD).
Follow the below steps to open azure support ticket:
You can contact Azure support directly using the links below:
https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
Follow the instructions to provide details about the issue.
- In the Resources menu, go to the Help section and select "Support + Troubleshoot." In the "Support + Troubleshoot" window on the right, type "Billing" in the search box, select Billing, and click "Next."
- Select your subscription and click "Next." You will see some suggestions to fix the problem. If not, follow the steps below.
- Scroll down and you'll find the 'Contact Support' option. From there, select 'Create Support Request'.
- Enter a description of the issue (Issue Type , Subscription, Summary, Issue Type - Support with Billing, Issue Detail Type) When the solution reappears, click 'Back to support request'. Click Next to create a billing support ticket.
Kindly let us know if the above comment helps or you need further assistance on this issue.
Please "upvote" if the information helped you. This will help us and others in the community
as well.
Thanks,
Suchitra.
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