Unable to Recive Verification Code to Microsoft Work Emaill

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Hi @Sagar Vadariya,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. Please review the following information:

1. First, check your Deleted Email and Junk Email folders to ensure the code was not accidentally moved there.
2. 
3. If the code is not in those folders, follow these steps to add Canva to your Safe Sender list and resend the code:
   • Step 1: Click Settings.
   • Step 2: Select Mail > Safe Sender.
   • Step 3: Add @canva.com to the Safe Sender list.

After completing these steps, try sending the code again.

We hope this information is helpful. Please follow the steps above and let us know if they resolve the issue. If not, we’ll work together to find a solution. Thank you for your patience and understanding.

If you have any questions or need further assistance, feel free to share your comments.

I look forward to your response.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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Hi @Sagar Vadariya,

Thank you for sharing the details. Please find the following guidance:

Creating this account yesterday may affect the current issue. A newly created account usually needs 1–2 days to ensure optimal email delivery.

At the same time, please check the following:

1. Verify duplicate aliases in the tenant

To check, follow these steps or ask your organization’s IT team for assistance (these steps require tenant admin rights):

• Step 1: Go to https://admin.microsoft.com
• Step 2: Select Users > Active users
• Step 3: Under Account, click Aliases

Here, the user’s email addresses will be displayed. When someone sends an email to any of these addresses, the user will receive it. This check helps ensure that no other user within the same tenant has a duplicate email address.

2. Confirm email verification with a third-party service

Try registering and receiving a code from a third-party service (different from Canva) to check email confirmation. If you do not receive mail from the third party, your account may need up to 24 hours to complete setup and ensure effective mail delivery.

3. Create a support ticket if the issue persists

If the above steps do not resolve the problem, I recommend creating a ticket with Microsoft Support to check your mailbox and confirm there are no errors during account creation (this does not compromise your personal or organizational data).

Steps to create a ticket (requires tenant admin rights):

• Step 1: Go to https://admin.microsoft.com
• Step 2: Click Help and Support
• Step 3: Enter the title: Support to check mailbox
• Step 4: Click Contact Support
• Step 5: Choose your preferred contact method

After completing these steps, a live agent will proactively contact you to review logs and system settings, ensuring your account is correctly configured and email delivery runs smoothly.

I hope this information is helpful. Please follow these steps and let me know if they work for you. If not, we can work together to resolve the issue.

Thank you for your patience and understanding. If you have any questions or need further assistance, please share your comments so I can continue to support you.

Looking forward to your response.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.