My Hotmail is locked

If your Hotmail account is locked and you're unable to sign back in, here are some steps you can take:

1. Check for Account Recovery Options: When you try to sign in and receive an error, look for any options that may allow you to recover your account. Sometimes, there may be a link for "Forgot Password" or "Need more help?" that can guide you through the recovery process.
2. Use Security Information: If you have set up security information (like an alternate email or phone number), try using those to recover your account. If your phone number isn't working, ensure that you have access to any other recovery methods you might have set up.
3. Contact Microsoft Support: If you cannot recover your account through the usual methods, you may need to contact Microsoft support for further assistance. They can provide guidance specific to your situation and help you regain access to your account.
4. Review Account Security: Once you regain access, consider reviewing your account security settings. This includes updating your password and ensuring that your recovery options are current to prevent future lockouts.

If none of these steps work, it may be necessary to wait for a period before trying again, as there could be temporary restrictions on your account due to security measures.

References:

• Troubleshoot sign-in issues and account access problems
• Solve account access problems

Hi Abdelaziem,

Thanks for reaching out. I understand how stressful it can be to lose access to an important email account, especially when recovery options seem limited. This usually happens due to security measures triggered by unusual activity or outdated recovery details.

First, try using the official Microsoft Account Recovery Form at https://account.live.com/acsr. Fill in as much accurate information as possible, such as recent email subjects or contacts, even if you’re unsure close guesses help.

Second, attempt the unlock option at account.live.com/password/reset. You can use any phone number that can receive SMS, even if it’s not linked to your account, to get a verification code and reset your password.

Last, if you’re stuck in a verification loop or no options appear, wait 24–48 hours before retrying, as temporary blocks often clear. You can also try signing in from a different device or network.

I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

Regards,
Carlo