New Outlook/iCloud issues

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New Outlook/iCloud issues

SS 10

I had my icloud mail and calendar synced with Outlook (new). It worked great until one day it was gone. I've tried to add it back. I've uninstalled and reinstalled everything. I go through the add account steps. It opens an iCloud webpage, I enter my credentials, then nothing. It goes to a blank outlook webpage. HELP!! I need to see my work and personal calendars on the same calendar.

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Jade Ng 6,060 Microsoft External Staff Moderator

Dear @SS,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

Based on your description, I understand that you're having some trouble syncing your iCloud email and calendar with the new Outlook.

For better assist, please kindly let me know some information:

I see that you mentioned uninstalling and reinstalling. Could you please confirm if you uninstalled and reinstalled New Outlook?
Does the problem occur in Outlook web/desktop or both?
Is your internet connection stable? If possible, retry on a different network and in an Incognito/InPrivate browser tab.

Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Your understanding and co-operation are highly appreciated. I am looking forward to your response!

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SS 10 Reputation points

2025-12-04T20:21:06.4+00:00

I have uninstalled and reinstalled Outlook & iCloud for Windows. I'm trying to do this on the desktop app. The web version of New Outlook doesn't allow me to add other accounts. I have no issues adding my Gmail accounts or adding my outlook email to my icloud calendar.
Jade Ng 6,060 Reputation points Microsoft External Staff Moderator

2025-12-05T07:01:02.1833333+00:00

Dear @SS,

Thank you for your response!

Please switch back to the Classic Outlook version and attempt to add the account again. Kindly verify that the email address is correct.

I have tested this in our environment, and adding the account works as expected and were unable to reproduce the issue. Please refer to: Add or manage an iCloud email account in Outlook - Microsoft Support

Additionally, please kindly send your email address via private message so that I can support you better. Please click the “Private messages” to review your private message.

Looking forward to your response!

Thank you for your understanding and cooperation.

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New Outlook/iCloud issues

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