Unable to Request Refund, Invoice is not eligible for expedited refund, How can I solve this problem?

Hello, I urgently need help because I have been stuck in an endless support loop for several days, and I cannot reach any real billing support.

Last week, I accidentally created an Azure SQL resource because I misunderstood how Azure credits work. I thought the cost would be deducted from my credits, but instead, the charge was taken directly from my bank account. As soon as I realized the mistake, I deleted the SQL resource immediately and submitted a refund request.

However, every attempt to request a refund leads me to the same repeated message like photo

It does not explain what I am supposed to do next, and every path simply redirects me back to the same screen. No matter what I click Cost Management, Billing, Subscription Management, or the refund request flow I am always redirected to the exact same message.

It appears that Azure’s automated system is blocking the request and provides no option to speak with a human.

At this point, I am extremely stressed because there seems to be no working customer service channel for billing issues. I cannot find any live chat option either.

I simply want to request a manual review of the charge and receive a refund for the SQL service that I did not intend to create and did not use at all. I really want to get refund