azure content safety api not working

If you are receiving {"blocklistsMatch":[],"categoriesAnalysis":[]} for all your text moderation calls, it may indicate that the API is not detecting any harmful content based on the input provided. Here are a few things to check:

1. Input Text: Ensure that the text you are sending to the API contains content that should trigger a response. If the text is benign or does not match any blocklist items, the API will return empty results.
2. Blocklist Configuration: Verify that the blocklists you are using are correctly set up and that they contain items that should match against the input text. If the blocklist is empty or not properly referenced in your API call, it will not yield any matches.
3. API Key and Endpoint: Double-check that you are using the correct API key and endpoint for your Azure Content Safety resource. If there have been any changes to your resource or if you are using a different subscription, this could affect the API's functionality.
4. Service Status: Check the Azure service status to see if there are any ongoing issues with the Content Safety service that might affect its performance.
5. Rate Limits: Ensure that you are not hitting any rate limits imposed by the API, which could lead to unexpected behavior.

If everything seems correct and it still does not work, consider reaching out to Azure support for further assistance.

References:

• QuickStart: Analyze text content (programming-language-rest)
• QuickStart: Use a text blocklist (programming-language-python)

Hey **Susie Park,
**I understand that you’re getting { "blocklistsMatch": [], "categoriesAnalysis": [] } for all your text moderation calls, which is quite frustrating. Let's troubleshoot this together.

Here are a few things to check:

1. Verify Resource Configuration: Make sure that your Azure AI Content Safety resource is correctly configured. It might be that the service has been altered or that the content safety capabilities have been turned off for your model.
2. Examine API Call Structure: Double-check the structure of your API calls. Any discrepancies in the request body could lead to unintended results. Ensure that you are adhering to the API definitions as per the latest Azure AI Content Safety documentation.
3. Inspect Content: Sometimes, if the prompts are too generic or don’t contain specific terms that would trigger matching, you might not see any results. Consider testing with content that is known to be flagged in the past.
4. Review Recent Changes: Have there been any recent changes to your models or API? Sometimes updates or modifications can affect performance.
5. Check API Limits: Ensure that you are not hitting any query limits or quota restrictions as outlined in the service limits documentation.
6. Monitor Error Codes: If you're experiencing specific error codes, refer to the Azure AI Content Safety error codes documentation to understand what might be happening.

References:

• Azure AI Content Safety Overview
• Azure AI Content Safety Configuration
• Azure AI Content Safety Error Codes
• Service Limits

I Hope this helps. Do let me know if you have any further queries.

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Thank you!