Cannot sign to Microsoft account

Joseph Liston 0 Reputation points
2025-12-04T01:25:14.6+00:00

Cannot sign to Microsoft account because of lost password and recovery procedure sends code to e-mail account I no longer have accesses to.

Microsoft Edge | Other | Windows 10
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  1. Q&A Assist
    2025-12-04T01:25:22.1933333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you cannot sign in to your Microsoft account because you have lost access to the email account where the recovery code is sent, you have a few options:

    1. Use the Account Recovery Tools: Go to the Microsoft account recovery page and follow the prompts. You may be able to answer security questions or provide information to verify your identity.
    2. Contact Microsoft Support: If you are unable to recover your account using the automated tools, you can contact Microsoft Support for further assistance. They may require you to provide some information to verify your identity.
    3. Alternative Recovery Options: If you have set up an alternative recovery method (like a phone number), you may be able to receive a recovery code there instead.
    4. Create a New Account: If all else fails and you cannot recover your account, you may need to create a new Microsoft account. However, this means you will lose access to any data associated with the old account.

    Make sure to keep your recovery information updated in the future to avoid similar issues.

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  2. Estrella721 28,165 Reputation points Independent Advisor
    2025-12-04T02:01:16.0833333+00:00

    Hi,

    Do you have access to another verification method, such as a phone number or an authenticator app?

    On the page where it asks for a verification code, click 'Show more verification methods' and send the code to another available method, if any.

    If not, on the next page, click I dont have any of these. After clicking that, you will be prompted to complete the information needed to confirm that the account owner is making this sensitive change. Once your account is verified, you will be able to update your security information.

    If you have recently made a sensitive security change, your account may be placed in a restricted state for 30 days.

    This is done to protect you and alert you in case the security information was changed by someone without your permission. See: https://support.microsoft.com/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address

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