Do you have customer support via chat or phone to resolve this?
please help with a human. too much info online. I installed programs and none open, says error
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Margaret Vail
0
Reputation points
please help with a human! This is taking forever to understand a simple question. Nothing is obvious as to where the 'chat' support took or call center. too much info online.
I installed programs and now none open, says error. Perhaps due to a previous subscription? I need this fixed asap. Thank you.
Moderator note: moved from Microsoft 365 and Office | Access | For home | Other
Windows for home | Windows 11 | Settings
3 answers
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Emma1-N 1,060 Reputation points Microsoft External Staff Moderator2025-12-04T06:33:35.68+00:00 Welcome Margaret Vail,
Thank you for reaching out to the Microsoft Q&A forum. I am happy to assist you.
Before contacting Live Chat support, you could try some basic steps to troubleshoot the issue:
Option 1: Uninstall and reinstall your program
Go to Settings > Apps > [Program name] > Uninstall, then reinstall from the official site.
Option 2: Restart your PC and attempt to run the programs as administrator.
Additionally, you can follow the steps to reach Live Chat support.
- Visit the Microsoft Support contact page: Contact - Microsoft Support
- In the search bar provided on the page, type "Program cannot open" and press Enter.
- Click on the "Get Help" button that appears.
- Scroll down the page until you see and click on the "Contact Support" option.
- When prompted to select your product or service, choose "Other Products".
- For the category, choose "Windows".
- Look for and click on "Chat with a support agent in your web browser".
- When prompted, provide a valid contact email where Microsoft can reach you regarding your case.
- Explain your situation clearly: Be concise but provide all the relevant details.
I believe that Live Chat support can help you resolve the issue more quickly and thoroughly. If you have any questions, feel free to reach out to me here in this thread.
PS: If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Emma1-N 1,060 Reputation points Microsoft External Staff Moderator
2025-12-05T06:14:44.64+00:00 Hi Margaret Vail,
Is there any update from you? If yes, please feel free to let me know.
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Gunasekar N 49,560 Reputation points Independent Advisor2025-12-04T07:32:30.9966667+00:00 Hello, thank you for reaching out to Microsoft Q&A.
May I please know the exact error message you receive when you open the Office applications?
Are you seeing the message We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair it now?
If yes, did you try performing an Office Online Repair?
If this is not the error, please share the program name and the exact error message you receive.