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A month ago, I redeemed a ₹1500 Amazon gift card through the Microsoft Rewards website, but the order is still stuck. I contacted Microsoft support, but I keep receiving the same automated responses, which is frustrating. I spent months grinding to earn 22425 points to redeem this reward, and I still haven’t received the gift card or any status update. Even if they just returned my points, I could redeem another card. I’ve redeemed Amazon gift cards many times before through Microsoft Rewards, but this is the first time something has gotten stuck. I’m also from the India region.
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Hi,
When you go to Order History and check your redemption for an Amazon gift card, does it say successful or pending?
When you said you contacted Microsoft Support, which channel or link did you use to reach them? Remember that there is a dedicated support for Microsoft Rewards.
On the order page, the Amazon gift card has shown “In Progress” for a month, and I contacted Microsoft support through the order history page by submitting a request via the Microsoft Rewards Support Request page.
Thanks for your reply. After you redeemed that gift card, did you receive a code in your linked email? Please also check your spam or junk folder. If not, in the Order History for that item, did you see a link to resend the code?
If not, and since this is an account issue, only Microsoft Rewards Support can check and investigate this for you. I suggest sending a support ticket again, and this time, provide as much information as possible in a single submission so they can better understand the issue.
The support team for Bing Rewards has the essential tools and resources to investigate and fix this issue. Please note that their response time is usually within 24 hours, but it may take longer depending on the volume of tickets they receive (first come, first served). Thank you.
I haven’t received any email about the gift card, and my order history is completely blank with no options showing. I try contacting MS Reward Support again and ilyk. Thank you!
You're welcome. Yes, in an account issue like this, you will need to contact Microsoft Rewards support.
I explained everything in detail, but Microsoft Rewards support keeps giving useless replies and still hasn’t provided a solution.
I'm sorry to hear that. Since this is an account issue, only they can check your account and help you recover your points or push through your redemption. You will need to keep trying. I suggest rephrasing what you are saying so they can understand you more easily, and adding more information such as the dates and times when you made the redemption, what you redeemed, how many points it cost, and all other details.
Follow-up regarding support case 7092893549
I’m following up again because the previous response did not resolve my issue. I redeemed an Amazon Gift Card (₹1500) on 11/2/2025, which cost 22,424 points. The points were deducted immediately, but I never received any email with the gift card code or claim link.
It has now been over a month, far beyond the “up to 24 hours processing time” mentioned in your last reply. I have still not received the reward, and there is no confirmation email, no “resend email” option, and no “Order Again,” “Order Details,” or “Email Options” available. My entire order is greyed out in the Order History page, which prevents me from viewing, managing, cancelling, or reordering the item. Since the points are already deducted, I’m also unable to redeem anything else.
I also checked the Q&A forum, and they suggested this could be an account-level issue and advised contacting support directly. Considering the missing reward email, missing order management options, and deducted points, it’s clear something is wrong on the backend with my account or with the reward fulfillment.
Your previous email only repeated the standard 24-hour processing information, but it did not address the actual issue. It has been a month, and nothing has been delivered.
Please investigate this urgently and either:
Send the Amazon Gift Card (₹1500) email/code, or
Return the deducted 22,424 points to my account so I can redeem again.
Thank you, and I hope this can be resolved quickly since it has already been delayed far beyond normal processing time.
This is exactly what I told them. Now you tell me — do I really need to explain it in another language or add more details? It’s already crystal clear. Anyone should be able to understand the issue from this.
I understand your frustration. Based on what you shared, you already explained the issue clearly and provided enough details. There is no need for you to rewrite it in another language. Unfortunately, we are also users here without any access to your account, so we can’t check the backend or fix the order directly.
What I can suggest is following up with support again, since the standard 24-hour processing reply doesn’t apply to your situation. Make sure to emphasize that it has already been over a month and that the order is greyed out, which indicates a possible account-level issue that needs further review.