Share via

Some teams and channels are not visible in Teams Desktop

Gregor Tušar 0 Reputation points
2025-12-04T08:42:30.52+00:00

I have an issue that some teams and channels are not visible in Teams Desktop (v25306.804.4102.7193).

Before I opened the web interface many of the Teams were missing on desktop interface but they started to appear once I started to click throught them in the web interface. However there are some channels in some teams that do not appear on Desktop no matter whan I try to do.
User's image

I tried with See all your teams and See all channels but they simply do not appear on desktop.
I think this is a bug in Teams Desktop.

Microsoft Teams | Microsoft Teams for business | Teams and channels | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Allison-H 4,505 Reputation points Microsoft External Staff Moderator
    2025-12-04T09:46:18.16+00:00

    Hi Gregor Tušar 

    Welcome to Microsoft Q&A forum 

    I am sorry to hear that you are experiencing the issue when channels just vanish on desktop but are perfectly fine in the web version 

    Before we dig deeper, could you please try these two quick things 

    1.Switch to the “Separate” view: 

    • Open Teams in your browser (teams.microsoft.com) 
    • Click your profile picture > Settings > General > look for “Viewing chats, teams and channels” > choose Separate instead of Combined 
    • Close the browser and restart the desktop app. 

    2.Clear Teams cache: 

    • If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit. 
    • Open the Run dialog box by pressing the Windows logo key  +R. 
    • In the Run dialog box, enter %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams 
    • select OK. 
    • Delete all files and folders in the directory. 
    • Restart Teams. 

    The initial response may not fully address your needs, but it will help me better understand your situation and give the advice. Thank you for your patience while we work through it  

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.