subscription problem

It seems that you may be encountering issues related to your Azure for Students subscription. If your school has paid for your exam, it's possible that there might be a misunderstanding regarding the subscription or the services covered under it.

Azure for Students provides a $100 credit for 12 months, which covers various Azure services. If you are being prompted to pay, it could be due to exceeding the credit limit or using services that are not included in the Azure for Students offer.

To resolve this issue, you should check the following:

1. Ensure that your Azure for Students subscription is active and has not expired.
2. Verify that you have not exceeded the $100 credit limit.
3. If you are using services outside of the Azure for Students offer, you may need to upgrade to a pay-as-you-go subscription.

If you continue to have issues, consider reaching out to your school's administration or the Azure support team for further assistance.

Hello Michael Sirewu, I see you're running into an issue where your school has paid for your exam, but your Azure account is still prompting you to pay. This could happen for a few reasons, especially if you're on a student account or using a free trial. Here’s what you can do to potentially resolve this:

1. Check Your Account Type: Make sure you're using an Azure for Students account, as this type is often tied to educational credits. If it’s not set up correctly, you may receive payment prompts.
2. Upgrade Subscription: If your Azure account is disabled or you're running into payment prompts, you might need to upgrade your account. To do that:

• Sign in to the Azure portal.
• Look for Subscriptions.
• Select the subscription associated with your Azure for Students account.
• Find and click Upgrade subscription in the command bar.
• Follow the prompts to complete the upgrade.

3. Remove Spending Limit: If your subscription has a spending limit that has been exceeded or is about to be, you can remove it:

• Go to Cost Management + Billing in the Azure portal.
• Select your subscription and look for the option to remove the spending limit.

4. Balance Check: It could also be helpful to check if there are any outstanding balances or overdue bills in your account that might need to be settled.

If you're still encountering issues after these steps, I'd recommend opening a support ticket with Azure support for direct assistance.

Follow-Up Questions:

• What type of account are you currently using (Azure for Students, free trial, etc.)?
• Have you tried upgrading your account or checking for any past due balances?
• Are there any specific error messages you are seeing that may provide more detail?

References:

• Upgrade your Azure account
• Reactivate an Azure subscription
• Resolve past due balance in the Azure portal

Hope this helps! Let me know if you need further assistance! Thanks