Subscription issues

To resolve your subscription issue, you will need to contact Azure support directly. Since your subscription was wrongly set for payment, they can assist you in correcting this issue. You can reach out to them through the Azure portal for support regarding your account.

Make sure to provide them with your details, including your email and any relevant information about your college's payment.

References:

• Why is my Azure for Students subscription disabled and how do I reactivate it?

Hello Michael Sirewu, It sounds like you're having a bit of a mix-up with your Azure subscription payment because your college has already taken care of that for you. Unfortunately, I'm not able to directly fix account issues like this, but I can guide you on what to do next.

Here are a couple of steps you might want to try:

1. Check Payment Method: Make sure that your Azure account has the correct payment method associated with it. Since the college is handling the payment, you might need to change or update your payment settings.
2. Contact Support: For direct assistance, you'll want to reach out to Azure Support. You can do this through the Azure portal. Here’s how:
   • Go to the Azure portal.
   • Click on "Help + support" in the left-hand menu.
   • Select "New support request" and fill out the necessary details.
3. Discuss with your college: Since the college is covering the costs, it might be helpful to communicate with them to ensure everything is set properly on their end.
4. Azure Billing Documentation: Familiarize yourself with Azure billing practices through the following resources:
   • Understand your bill
   • Azure Cost Management overview

If you’re still having trouble after trying these steps, could you provide a bit more information? Here are some follow-up questions to help clarify your situation:

1. What specific error or message are you encountering?
2. Have you tried updating your payment information in the Azure portal?
3. Are you using an Azure subscription through a specific program with your college (like an educational discount)?
4. Is the college's payment being made through a specific billing method in Azure?

Let me know, and I'll do my best to assist you further!