Changed our domain and now i can't access our b2c tenants

Question

Changed our domain and now i can't access our b2c tenants

Chad Hert 40

This is a 3rd request due to limitations of the ticketing system, but it is related to my previous tickets... there are two more tenants i need access to.

Original request:

"We changed our domain in entra. I still have access to azure and can see the b2c tenants we created in there, but when i click to access them, it forces me to use my old account email which doesn't exist anymore so i can't access it. I need help in resolving this issue"

VEMULA SRISAI 3,090 Reputation points Microsoft External Staff Moderator

2025-12-04T15:38:40.69+00:00

Hello Chad Hert,

If no Global Administrator can access those B2C tenants, it becomes a tenant-lockout situation. In that case, we need to involve the Data Protection team through a Support request.

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Contact phone number (including country code)

Email address (affected account)

Country

Time zone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)

Once we receive this information, we will forward it to Microsoft’s Data Protection Team for further assistance.

1 answer

Your answer

VEMULA SRISAI 3,090 Reputation points Microsoft External Staff Moderator

2025-12-04T15:38:40.69+00:00

Hello Chad Hert,

If no Global Administrator can access those B2C tenants, it becomes a tenant-lockout situation. In that case, we need to involve the Data Protection team through a Support request.

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Contact phone number (including country code)

Email address (affected account)

Country

Time zone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)

Once we receive this information, we will forward it to Microsoft’s Data Protection Team for further assistance.

Answer 1

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to access the tenants.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenants and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

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Changed our domain and now i can't access our b2c tenants

1 answer

Your answer