You've requested too many codes today. Please try again tomorrow.

Hi,

it’s a security measure. Once the 24-hour limit resets, retry with updated recovery options or the recovery code if available. If you start the security info change process, expect a mandatory 30-day wait before full access is restored.

What You Can Do Now is:

Wait for the 24-hour reset After the cooldown period, you can try again to request a code.

Prepare for the next attempt

Ensure you have access to at least one valid recovery method (phone, email, or authenticator app).

If your old phone number is gone, start the security info update process by selecting “I don’t have any of these” during sign-in.

Add your current phone number and backup email when prompted. Microsoft enforces a 30-day waiting period for security info changes to protect your account.

Check for Recovery Code If you saved the 25-character Recovery Code when enabling two-step verification, use it now it bypasses the need for a verification code.

Let me know how it goes, Happy to help!

Thank you for your response.

I understand the security measures. However, I would like to clarify that my situation is a genuine case where I am unable to verify using my previous phone number.

When signing in, I correctly enter the verification code received on my email ******@gmail.com, but then the system asks for a second verification method due to two-step verification being active. Unfortunately, that second verification number (+39 3284874254) is my old Italian mobile number which has been permanently deactivated after I returned to India in 2023.

Therefore, I currently have no access to the required second verification method, which prevents me from unlocking my Microsoft account and retrieving the BitLocker recovery key linked with it.

This Microsoft account belongs only to me and is also used as my Windows login account. I respectfully request Microsoft to:

Remove or bypass the old Italian phone number

Allow account recovery using only my valid email

Or provide a secure way to update my security info without requiring the unavailable number

Once I regain access, I will immediately update my security details to my active Indian number to ensure future compliance.

This is very important and urgent as all my essential business and personal data is locked due to BitLocker. I would be very grateful for your help in restoring access to my account as soon as possible.

Thank you for your efforts and understanding.

Sincerely,

Asif Solanki

Thank you for your response.

I understand the security process now.

I have submitted the request to replace my old security information, and I will wait for the 30-day verification period to complete.

I hope to regain access to my Microsoft account after the waiting period so that I can retrieve my BitLocker recovery key and fix my laptop.

Thank you again for your assistance.

Regards,

Asif Solanki