Need to clear "Bad reputation" 399287

Question

Need to clear "Bad reputation" 399287

Jan Johansson 25

So, I am another in the long line of 399287 when using Authenticator app and since I am the only global admin left for the tennant.. Here I am to await someone saying "please share the required details via private message" ;)

Rukmini 8,600 Reputation points Microsoft External Staff Moderator

2025-12-04T16:38:44.6+00:00
Hello Jan Johansson,

Please share the following details over private messages so we can assist you further:

Email address

Phone number

Tenant ID

Country

Country code

Screenshot of the error

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Rukmini 8,600 Reputation points Microsoft External Staff Moderator

2025-12-04T16:38:44.6+00:00

Hello Jan Johansson,

Please share the following details over private messages so we can assist you further:

Email address

Phone number

Tenant ID

Country

Country code

Screenshot of the error

Answer 1

Rukmini 8,600 Microsoft External Staff Moderator

Hello Jan Johansson,

Thank you for sharing your details(user's email address, tenant id, phone number, country code and country) with us over Private Message

I have reached out to the engineering team to unblock MFA for your account. They have now unblocked it from the backend and removed the bad reputation on it. You should be able to log in to the Azure Portal without any issues.

Please try logging in and check if you can complete SMS authentication without any errors. Let me know if you encounter any issues.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

Jan Johansson 25 Reputation points

2025-12-04T20:40:11.8466667+00:00

Thank you kindly
Bez 0 Reputation points

2025-12-05T20:30:30.9733333+00:00

I have the same issue where MFA calls are not working due to my phone being listed as bad reputation. Can someone help me please?
Rukmini 8,600 Reputation points Microsoft External Staff Moderator

2025-12-05T20:31:24.7533333+00:00

Efriem Bezabih I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.
Rukmini 8,600 Reputation points Microsoft External Staff Moderator

2025-12-05T20:37:39.3366667+00:00

Hello Efriem Bezabih I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.

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Need to clear "Bad reputation" 399287

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