How to get old phone number removed

To remove an old phone number from your account and ensure that texts are sent to your current number, you will need to manage your phone number settings in Microsoft Entra. Here are the steps you can follow:

1. Access Your Account: Sign in to your Microsoft account.
2. Navigate to Phone Number Management: Go to the section where you can manage your phone numbers. This may be under your profile settings or security settings.
3. Edit Phone Number: Look for an option to edit or remove phone numbers. You should see your old number listed there.
4. Remove the Old Number: Select the option to remove or delete the old phone number.
5. Add Your Current Number: If your current number is not already listed, you can add it by selecting the option to add a new phone number.
6. Save Changes: Make sure to save any changes you make.

If you are unable to remove the old number or if it continues to show up, you may need to contact Microsoft support for further assistance.

References:

• Manage Azure AD B2C with Microsoft Graph
• Manage your users with My Staff