sound icon disabled

If your HP laptop is showing that there are no audio devices installed and the sound icon is disabled, this could be due to several reasons, such as driver issues or hardware problems. Here are some steps you can take to troubleshoot the issue:

1. Check Device Manager: Go to Device Manager and look under "Sound, video and game controllers" to see if your audio device is listed. If there is a yellow exclamation mark, it indicates a problem with the driver.
2. Update Audio Drivers: You may need to update your audio drivers. You can do this by right-clicking on the audio device in Device Manager and selecting "Update driver." Alternatively, you can check for Windows updates which often include driver updates.
3. Reinstall Audio Drivers: If updating does not work, you can try uninstalling the audio driver and then restarting your laptop. Windows should automatically reinstall the driver upon reboot.
4. Check Audio Settings: Make sure that the audio device is enabled in the sound settings. Right-click the sound icon in the taskbar, select "Sounds," and check the Playback tab to ensure your audio device is set as the default.
5. Run the Audio Troubleshooter: Windows has a built-in troubleshooter for audio issues. Go to Settings > System > Sound, and under "Advanced," select "Troubleshoot" to run the audio troubleshooter.

If these steps do not resolve the issue, it may be necessary to contact HP support for further assistance or check if there are any known issues with your specific model related to audio devices.

Hi. I'm David, and I'm happy to help you.

Please clarify the following:

Are you trying to play audio via internal speakers, external speakers, or headphones?

If it is an external speaker or headphones, does it have a standard audio connector (Jack connector) or USB connector, or is it connected via Bluetooth?

Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

I await your reply.

Hello,

Open Device Manager, and make sure you've audio drivers installed and properly working.

You can visit your device manufacturer's website to download audio drivers for your system model.

Try updating audio drivers to latest version.

Or if you've already updated them, try to roll back previous version to see if that works.

Run Playing Audio troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. Let us know what it reports back.