Need to speak to an agent about a return

To initiate a return for your Surface Pro, you need to submit a support ticket. Here’s how you can do it:

1. Navigate to the Microsoft 365 admin center.
2. In the left-hand navigation menu, select Support.
3. Under Support, select Microsoft Surface support.
4. On the Microsoft Surface support Overview tab, select Create support request.
5. Enter your issue regarding the return in the live chat field.
6. If the return button is not available, mention this in your request so that the agent can assist you further.
7. You will be able to track your support request under the Help & support tab.

A Microsoft Customer Service Representative will contact you to discuss your return options.

References:

• IT admin tasks in Surface Support Portal
• Return a device
• Advanced Exchange replacement for Surface devices
• Surface Management Portal overview
• Top support solutions for Surface devices

Hello, Jace Reppond.

Log in to your Microsoft account on the page https://support.microsoft.com/en-US/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=www.microsoft.com

Enter (without quotes) "agent support" in the search bar and press Enter or click on Get Help. Ignore the search results, and click on the "Contact Support" button at the bottom. On the next page, select "Surface" and the device model series from the drop-down lists, and then click on "Confirm". Next, select the chat "Chat with a support agent in your web browser" and on the next page, enter your (the one that works) email address and click on "Confirm". A chat window will open in a new tab. Wait for the operator to respond.

Note. The chat is available during business hours and on business days according to US time.

Use a screenshot to show at what stage the problem occurs in the chat.