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I cannot search my work emails in groups, I am not receiving any work emails

Laura MacLeod 0 Reputation points
2025-12-04T18:20:58.03+00:00

I can no longer access work emails. I used to have my work email in the left hand side bar under groups so i could receive work information. It has disappeared and when i try and search my work email it doesn't come up. I know it is still working as my colleagues are still receiving emails with no issues

Moved from Microsoft 365 Insider | Access | Windows

Outlook | Web | Outlook on the web for business | Email
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  1. Darren-Ng 5,640 Reputation points Microsoft External Staff Moderator
    2025-12-05T05:11:18.7766667+00:00

    Dear @Laura MacLeod,

    Thank you for posting your question in the Microsoft Q&A forum.

    Based on your description, your work email in the left-hand side bar under groups disappeared and you try search your work email it doesn't come up. For better understand your situation, could you please provide us more detail information as:

    • Which version of Outlook you're using getting that issue? (New Outlook, Classic Outlook, Web version or Desktop app?)
    • Does the same issue occur in others user's device or only in yours?
    • Does this happen only for Groups, or also for shared mailboxes and regular folders?
    • Have you tried searching via Outlook on the web to check does it work there?
    • Did you recently update Outlook, change account settings, or disable cached mode?

    The more detail information you provide, the more effective we could find the solution for you.

    Looking forward to your update.

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