Share via

Re-joined Microsoft and have a different Alias and want to make sure I don't lose cert history

Gary Cirujales 0 Reputation points
2025-12-04T18:55:08.2933333+00:00

Hello, I have had several open tickets regarding certifications from my past no longer showing up and have recently re-joined Microsoft. I'm on the screen to add in my new Microsoft alias at https://learn.microsoft.com/en-us/users/me/settings and am concerned that if I delete my old alias and enter my new alias, I will lose even more of my past history. Moved from Community Center | Discuss the Q&A site | Other feedback

Community Center | Not monitored
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2025-12-04T18:55:23.6166667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    When you add a new alias to your Microsoft Learn profile, it is important to ensure that you do not lose access to your certification history. Here are some steps you can take to help preserve your certification records:

    1. Confirm Your Login Account: Make sure you are signing in to the correct Learn profile. If you have multiple profiles under different login accounts, you may be signing into the wrong one. This can lead to missing certifications.
    2. Add the New Alias: Before deleting your old alias, add your new Microsoft alias to your profile. This way, you can ensure that you still have access to your account and its associated data.
    3. Keep the Old Alias Temporarily: If possible, keep your old alias active for a while after adding the new one. This can help you verify that your certification history is intact before fully transitioning to the new alias.
    4. Contact Support: If you are concerned about losing your certification history, consider reaching out to Microsoft Credentials Support for assistance. They can provide guidance specific to your situation.

    By following these steps, you can help ensure that your certification history remains accessible even as you update your account information.

    References:

  2. Julian Sharp 6,676 Reputation points
    2025-12-04T22:16:14.2533333+00:00
    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.