Problems logging in after renovering mail account

If your wife is having persistent issues logging into her Hotmail account even after multiple password resets, here are some troubleshooting steps she can try:

1. Check Account Status: Ensure that her account is not blocked. Sometimes accounts can be temporarily suspended due to suspicious activity.
2. Clear Browser Cache: If she is trying to log in through a web browser, clearing the browser's cache and cookies can resolve login issues.
3. Use a Different Browser or Device: Trying to log in from a different web browser or device can help determine if the issue is browser-related.
4. Enable Self-Service Password Reset: If this feature is enabled by her global admin, she can use it to reset her password again using her security information.
5. Contact Support: If none of the above steps work, it may be necessary to contact Microsoft support for further assistance, especially if the account recovery process is not working as expected.

It's also a good idea to ensure that she is using the correct email address and that there are no typos when entering her credentials.

References:

• Problems with the user’s account
• Troubleshoot application sign-in
• Solve account access problems
• Microsoft Invest - Manage your username and password
• Microsoft Monetize - Manage your username and password

Hello Jan, thanks for the message.

When a Hotmail account repeatedly requests a new password but denies entry, it is often due to Microsoft's security system detecting a risk. This blocks login, even after password resets. This could stem from an incorrect username, outdated device or app data, or the account being temporarily blocked post-recovery.

To resolve this, try signing in at account.live.com on a computer browser using the full email address and manually entering the new password. If two-step verification is active, use a different verification method. Clear your browser cache or use a private window. For Outlook or other mail apps, remove and then re-add the account after a successful web login.

Visit aka.ms/comprecovery to check that the account is not in a cooldown and that the recovery details are current. If access remains blocked, submit the Microsoft Account Recovery form again from a different trusted device and network. Wait 48 hours without trying to log in.

To diagnose: Are you seeing incorrect password, account locked, or an undelivered code? Is two-step verification on? Are you logging in on the web or only through an app? Did you change the password on one device and immediately try logging in on another?