scanner not working

If your scanner is not working despite being connected and having all the drivers installed, there are a few troubleshooting steps you can take:

1. Check Connections: Ensure that the scanner is properly connected to the computer and that the USB port is functioning. You can try connecting the scanner to a different USB port.
2. Restart the Windows Image Acquisition (WIA) Service: Sometimes, restarting the WIA service can resolve issues with scanners. You can do this by going to the Services application, finding the "Windows Image Acquisition (WIA)" service, and restarting it.
3. Reinstall the Scanner Driver: Even if you have the drivers installed, they might be corrupted. Uninstall the scanner driver from Device Manager and then reinstall it.
4. Try Different Applications: Sometimes, the issue might be with the application you are using to scan. Try using a different scanning application to see if the scanner works there.
5. Check for Windows Updates: Ensure that your Windows operating system is up to date, as updates can fix bugs related to device drivers.

If these steps do not resolve the issue, consider checking the manufacturer's website for additional support or updated drivers specific to your scanner model.

Hi,

What is your scanner model?

What is the connection: Wi-Fi or USB?

There was a bug that prevented all scanners from scanning.

Try using the built-in Windows scanner and see if you encounter this issue:

Go to the Start menu > Settings > Bluetooth & devices > See more devices > Scroll down > Other devices and printer settings > Right-click the Brother stamp > Select Start Scan and see if the scan progresses quickly.

Thanks

Do you have product drivers, HP model, etc, or is it trying to use WIA showing fault? Go to the Manufacturer's website and see. Device manager update driver, click on drivers on your device and see what is being used. If it is not standalone and part of a printer, make sure the scanner is using the printer's driver.