Previously purchased 2021 office license through Amazon. Trying to get refund or update from Microsoft

To address your situation regarding the Microsoft Office 2021 licenses purchased through Amazon, you will need to follow a few steps:

1. Contact Microsoft Support: Since Amazon has indicated that you need to go through Microsoft for a refund or upgrade, your first step should be to reach out to Microsoft Support directly. They can provide guidance on their policies regarding refunds and upgrades for volume licenses.
2. Check Refund Policies: Microsoft has specific refund policies for software purchases, which may vary based on the type of license and how it was purchased. Make sure to inquire about the eligibility for a refund or upgrade to Office 2024.
3. Documentation: Have your purchase documentation ready, including any order numbers or receipts from Amazon, as this will help expedite the process.
4. Upgrade Options: If you are looking to upgrade to Office 2024, ask Microsoft Support about the process for upgrading volume licenses and any associated costs or requirements.

Keep in mind that Microsoft Office 2016 and Office 2019 will reach end of support on October 14, 2025, so it's advisable to consider upgrading to avoid security risks.

References:

• Overview of volume activation of Office
• Microsoft Marketplace FAQ

Dear @Tfc 9351f,

Thank you for posting your question in the Microsoft Q&A forum.

Since the Office 2021 licenses were purchased through Amazon, Microsoft cannot process a refund for these licenses because the transaction was handled by a third-party retailer. Refunds must be requested directly from the original seller.

To get refund for these licenses, I highly recommend you contact Amazon Support again and reference their return/refund policy for software purchases. In this case, Microsoft does not have access to Amazon’s billing system, so refunds must always be requested from the original seller.

Moreover, you can still contact Microsoft Support for guidance on:

• Available upgrade options.
• Recommendations for moving to Microsoft 365 or Office 2024.
• Assistance with license deactivation or troubleshooting.
• Here's Microsoft Official Support site: https://support.microsoft.com/contactus

If you want to use Office 2024, you can consider purchasing new licenses either Microsoft 365 subscription (recommended for ongoing updates and cloud features), or Office 2024 perpetual license when available. Here is Microsoft Official Website: Compare Microsoft Office plans

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