Requesting a Gift Pass Refund on Minecraft

To request a refund for a Minecraft Gift Pass, you typically need to follow the refund process outlined by Microsoft. Since the user is located in Qatar, it's important to note that the Microsoft Store allows users to request refunds for digitally purchased content through their account's orders page. The automated system will evaluate the request based on specific criteria such as the time between purchase and refund request, as well as any usage of the gift pass.

If the criteria are met, the user may receive a refund. However, if the gift pass has been used, the refund may not be granted. It's recommended to check the Microsoft Store's refund policy for more detailed information specific to Qatar.

For further assistance, the user may also contact Microsoft Customer Support for help with their specific situation regarding the refund request.

Hi Asma,

Thank you for reaching out to Microsoft Q&A forum. I completely understand how frustrating this situation must be when you bought a Minecraft Gift Pass to surprise your friend and now they can’t redeem it because of region restrictions.

Just to clarify, we’re community moderators and don’t have the ability to process refunds directly. However, I can guide you on the right steps to get this resolved.

Please note that Gift Pass purchases made through the Microsoft Store usually appear only in your Microsoft account order history, not in the Xbox console order list. This is normal for digital gift codes.

You can request a refund by following these steps below:

1. Sign in to your Microsoft account order history and locate the Gift Pass purchase.
2. If you see the Request a Return option, follow the steps provided.
3. If that option isn’t available, head to the Xbox Support refund page, sign in and follow the prompts.

I know this may cause inconvenience and I truly appreciate your patience while you go through the official refund process. If you have any other question or need more guidance, kindly reply here and I’ll do my best to help point you in the right direction.

Thank you for understanding and I hope this gets sorted quickly for you.

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