The external monitor display changes when the laptop lid is open even though I changed the settings to “do nothing”

It sounds like you are experiencing an issue where the display configuration changes unexpectedly when the laptop lid is open. This can happen due to how Windows handles display configurations based on the lid state. Here are a couple of suggestions to help you troubleshoot and potentially resolve the issue:

1. Check Display Settings: Make sure that your display settings are configured correctly. You can try using the Windows logo key + P shortcut to toggle between display modes (e.g., Duplicate, Extend, Second screen only) and see if that stabilizes the display when the lid is open.
2. Power Options: Since you mentioned that the lid close action is set to "Do nothing," ensure that this setting is applied correctly. Sometimes, it may help to change this setting temporarily to another option (like "Sleep") and then back to "Do nothing" to refresh the configuration.
3. Update Graphics Drivers: Ensure that your graphics drivers are up to date, as outdated drivers can cause display issues.
4. Windows Updates: Check if there are any pending Windows updates that might address display-related bugs.
5. External Monitor Compatibility: Since you mentioned issues with the docking station, ensure that the external monitor is fully compatible with your laptop's HDMI output when the lid is open.

If the issue persists, consider checking the manufacturer's support site for any specific guidance related to your laptop model and external display configurations.

References:

• Docking station external monitors not working when a Windows 10 version 1703-based portable computer is connected
• Display configuration reverts to "Second screen only" after you resume from standby

Hello Zuleika,

Thank you for reaching out and sharing the details of your situation I understand how frustrating it can be when your external monitor setup doesn’t behave as expected especially since it worked fine before. This issue often occurs because Windows dynamically adjusts display configurations based on hardware changes and lid state even when the “Do nothing” option is selected.

One possible reason for this behavior is that the system may have cached display profiles when you used the docking station and those settings can sometimes conflict with your current HDMI setup. To resolve this try resetting your display configuration by disconnecting the external monitor, restarting your laptop and then reconnecting the monitor. After that open Settings select System select Display confirm the scaling and resolution for both screens and apply the correct layout. Additionally updating your graphics drivers and checking for any pending Windows updates can help ensure compatibility and stability.

Could you let me know if the display behaves normally after resetting the configuration and updating the drivers?

I hope this answer is helpful if you have further questions feel free to reply back

Regards,

Marcelo