Work around for 30 day wait period.

Bruce Rogers 0 Reputation points
2025-12-04T21:37:28.5966667+00:00

My wife has had her email terminated that we had setup for our onedrive account.

I thought I was adding her new gmail email to her account but now it is locked for 30 days.

We cannot do anything now as we have no access to the original email account.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. Q&A Assist
    2025-12-04T21:37:40.5866667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Unfortunately, once an email account is terminated and you attempt to add a new email, there is a mandatory 30-day waiting period before you can take further actions related to the account. During this time, access to the original email account is necessary to manage the OneDrive account effectively.

    To potentially regain access or manage the situation, consider the following steps:

    1. Contact Support: Reach out to Microsoft support for assistance. They may have options available to help you recover access or provide guidance on what to do next.
    2. Emergency Access: If you have set up an emergency access account (break-glass account) in Microsoft Entra, you may be able to use that to regain access to your account.
    3. Wait for the Period to End: If no other options are available, you may need to wait for the 30-day period to conclude before you can make any changes or regain access to the account.

    It's crucial to keep track of any communications with Microsoft support for future reference.

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  2. EmilyS726 184K Reputation points Independent Advisor
    2025-12-04T22:13:36.45+00:00

    I am sorry but the AI is giving you false hope above. The instruction above is more about commercial accounts, not personal accounts.

    This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

    Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

    https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

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