Why did I receive this email if I haven't subscribed to any Microsoft premium plan?

It appears that the email you received may be a phishing attempt or a scam, especially if you have not subscribed to any Microsoft services. Here are some steps you can take to determine the legitimacy of the email:

1. Check the Sender's Email Address: Ensure that the email is coming from a legitimate Microsoft domain (e.g., microsoft.com, microsoftsupport.com). If the sender's email address looks suspicious or uses a different domain, it is likely a scam.
2. Do Not Click on Links or Call Numbers: Avoid clicking on any links or calling any phone numbers provided in the email. Instead, you can visit the official Microsoft website directly to check your account status.
3. Verify Subscription Status: If you have a Microsoft account, log in to it directly through the official Microsoft website to check if there are any active subscriptions associated with your account.
4. Report the Email: If you suspect the email is a phishing attempt, you can report it to Microsoft. They provide guidance on how to handle phishing emails on their support site.
5. Ignore the Email: If you confirm that you have no subscriptions and the email seems suspicious, it is safe to ignore or delete it.

Always exercise caution with unexpected emails, especially those requesting personal information or suggesting financial transactions.

Good day @Jack Carter,  

Thank you so much for taking the time to share your observations with us. Your detailed explanation is incredibly helpful, and we truly appreciate your vigilance in bringing this to our attention. Feedback like yours plays a critical role in helping us improve security and protect our customers. 

You are absolutely correct that Microsoft Teams allows organizations to set custom names, and unfortunately, scammers have been exploiting this feature to include misleading messages and phone numbers in the organization name. 

Your feedback is invaluable in helping us identify areas for improvement and strengthen protections against this type of abuse. 

As a forum moderator, I hope you understand that I don’t have the ability to modify or escalate product issues directly. However, I strongly recommend submitting your feedback through the Microsoft 365 Feedback Hub. This is the most effective way to ensure your voice reaches the product team and can be considered for future improvements.  

Once you've submitted your feedback, feel free to share the link here in the comments. I’ll be happy to upvote it to help bring more visibility.   

Thank you again for your time and for raising this important usability concern. 

Dear @Carlos Rivadeneira Celi, 

Thank you for posting your question in the Microsoft Q&A forum.   

I understand your concern about receiving an email regarding a Microsoft Teams Premium subscription that you did not initiate. 

Based on the details you shared, this email is not from Microsoft and appears to be a phishing attempt. Here’s why: 

• Microsoft will never ask you to confirm or manage subscriptions via third-party payment services like PayPal in unsolicited emails. 
• The message includes suspicious elements such as an unfamiliar organization name and a phone number that does not belong to Microsoft Support. 
• Legitimate Microsoft billing notifications are sent from official Microsoft domains and can be verified in your Microsoft account portal (microsoft.com, microsoftsupport.com) 

You can follow these steps: 

Please do not click any links or call the number in the email.  

Instead, report the email in Outlook or your email application by selecting it and choosing Report > Report phishing from the toolbar or menu. Once reported, you can safely delete it.   

Always verify the sender’s domain and watch for urgency or poor formatting.  

Check your Microsoft account for any unauthorized subscriptions: Sign in via office.com > Apps > Install apps > Microsoft 365 apps > Subscriptions. 

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into performing deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.  

I hope this information is helpful. If you notice any unfamiliar subscriptions, please let me know and I’ll guide you through the steps to contact Microsoft Support for cancellation. 

Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Ignore. The email is genuinely from Microsoft, but it's an abuse of Microsoft's system.

They've managed to do this by creating a Teams Org with the name of the message they are trying to deliver: "Your Microsoft Teams Premium subscription (1 Year for 10 Users = [FAKE_BILLING_TOTAL_IN_USD]) is activated via Pay'PaI. For subscription issues, please contact us. For biIIing inquiries, reach out to Pay'PaI a [SCAM_NUMBER] Invoice ID: [SOME_ID]".

They are sending team invites to email addresses. Microsoft then sends a Teams invite, so the emails are genuinely coming from Microsoft. The hope for these scammers is that they will call the scam number listed in the Teams Organisation name.

This should be something for Microsoft to review and take action against. Seems like Microsoft Team Orgs shouldn't be allowed to be named with such phrasings or character lengths, as it's clearly being abused.