OneDrive Work syncing, OneDrive Personal not syncing - but only on some networks

Brett Gilbert 0 Reputation points
2025-12-04T21:59:40.4033333+00:00

Very very bizarre problem that started about a month ago on my work laptop. I've had my OneDrive Work and OneDrive Personal coexisting just fine for about 5 years on the same machine, each one has it's own unique folder in my root user directory.

About a month ago the Personal OneDrive has stopped syncing, it will say it's synced with no red X's or indications of an issue but contents are not uploading or downloading. Meanwhile the Work session of OneDrive is functioning just fine. I only noticed because a file had been modified but when I got home it was the older version, then I noticed a similar issue in the opposite direction, a file added at home did not appear on my work computer.

Here is where it gets bizarre, if I take my work laptop home and WFH my OneDrive Personal session/folder syncs up just fine at home, but a different network.

I've tried a onedrive.exe /reset, I've tried unlinking/relinking my personal account, but the problem persists. Is there anything unique about OneDrive Personal vs Work that would somehow cause an issue, maybe different ports or something? We run a pretty restrictive firewall so ports outside of the norm are blocked and we also have fairly restrictive geofencing too so I'm wondering if Microsoft has changed some storage farm locations and it's getting tripped up by our firewall.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. Arlene D 22,015 Reputation points Independent Advisor
    2025-12-04T22:37:00.9066667+00:00

    Thanks for explaining everything. Has your work network blocked access to Microsoft consumer services like live.com?

    Personal OneDrive uses different URLs than Work OneDrive, so a strict firewall or geo blocking on the work network can stop Personal syncing even though the icon looks normal. Ask your IT team to allow access to login.live.com, onedrive.com, and oneclient.sfx.ms over ports 80 and 443. Once those are allowed, Personal OneDrive syncing should work again.


  2. Arlene D 22,015 Reputation points Independent Advisor
    2025-12-04T22:57:42.0766667+00:00

    Good question. Yes, here is a published list from Microsoft that shows domains and endpoints your network should allow if you want OneDrive Personal to work properly. Important domains to whitelist for OneDrive Personal:

    • onedrive.com and *.onedrive.com
    • onedrive.live.com
    • login.live.com
    • storage.live.com
    • *.microsoft.com and *.office.com
    • *.officeapps.live.com
    • *.live.com / g.live.com

    To get the full up-to-date list of URLs and IP ranges for OneDrive and all Microsoft 365 services you should use the official web service endpoint: https://endpoints.office.com/endpoints/worldwide (choose JSON or CSV output)

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