How to fix that : Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'e0001ebd-e920-49b8-a27e-92e573ec0af6' in that tenant. The account needs to be added as an external user in the tenant first.

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How to fix that : Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'e0001ebd-e920-49b8-a27e-92e573ec0af6' in that tenant. The account needs to be added as an external user in the tenant first.

Patryk.Laszewski 0

When i am trying to connect to azure storage explorer for the first once for set up a connection to azure storage ,with the azure credentials,i can do this with user with which log in to azure and that message appear:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'e0001ebd-e920-49b8-a27e-92e573ec0af6' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

Venkatesan S 1,010 Reputation points Microsoft External Staff Moderator

2025-12-05T07:26:15.1266667+00:00
Hi Patryk.Laszewski,

Thanks for posting question in Microsoft Q&A forum.

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'e0001ebd-e920-49b8-a27e-92e573ec0af6' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

This error appears when your account is not available in the Microsoft Entra tenant you are trying to access. It may also occur if you sign in with a personal account in a tenant that only accepts organizational accounts, or if the application does not allow your account type.

To fix this, please try one of the options below:

Sign in using the correct Azure tenant where your subscription and storage account exist.

If you must access resources in the Microsoft Services tenant, your account needs to be added as a guest user in that tenant.

Add the user as a guest in the tenant: The Microsoft Entra administrator should add your account as a guest user. Path: Microsoft Entra ID → Users → New guest user

Check the application’s sign-in audience: Ensure the application allows your account type. For example, multi-tenant apps should support AzureADandPersonalMicrosoftAccount.

Sign in using the correct tenant URL: Use the specific tenant login link: https://login.microsoftonline.com/{tenant-id}/

You may also reset Storage Explorer and sign in again to ensure it picks the right directory.

Reference:

Azure Storage Explorer troubleshooting guide - Azure | Microsoft Learn

Get started with Storage Explorer | Microsoft Learn

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.

1 answer

Your answer

Venkatesan S 1,010 Reputation points Microsoft External Staff Moderator

2025-12-05T07:26:15.1266667+00:00

Hi Patryk.Laszewski,

Thanks for posting question in Microsoft Q&A forum.

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'e0001ebd-e920-49b8-a27e-92e573ec0af6' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

This error appears when your account is not available in the Microsoft Entra tenant you are trying to access. It may also occur if you sign in with a personal account in a tenant that only accepts organizational accounts, or if the application does not allow your account type.

To fix this, please try one of the options below:

Sign in using the correct Azure tenant where your subscription and storage account exist.

If you must access resources in the Microsoft Services tenant, your account needs to be added as a guest user in that tenant.

Add the user as a guest in the tenant: The Microsoft Entra administrator should add your account as a guest user. Path: Microsoft Entra ID → Users → New guest user

Check the application’s sign-in audience: Ensure the application allows your account type. For example, multi-tenant apps should support AzureADandPersonalMicrosoftAccount.

Sign in using the correct tenant URL: Use the specific tenant login link: https://login.microsoftonline.com/{tenant-id}/

You may also reset Storage Explorer and sign in again to ensure it picks the right directory.

Reference:

Azure Storage Explorer troubleshooting guide - Azure | Microsoft Learn

Get started with Storage Explorer | Microsoft Learn

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.

Answer 1

The error message you are encountering indicates that the user account you are using to access Azure Storage Explorer does not exist in the tenant associated with the application. This can happen if the account is not added as an external user in the tenant or if there are issues with the account's permissions.

To resolve this issue, you can try the following steps:

Add the User as an External User: Ensure that the user account you are trying to use is added as an external user in the Microsoft Entra ID tenant. You can do this by following the steps outlined in the Microsoft documentation for adding guest users.
Check Conditional Access Policies: If your organization uses Microsoft Entra Conditional Access policies, ensure that the policies are not blocking access for external users. You may need to adjust these policies to allow guest access.
Use the Correct Sign-in URL: Make sure you are using the appropriate sign-in URL for your application. If your app registration is set to allow external users, ensure that the sign-in URL matches the account type you are using.
Verify Account Type: Check if the account type in the app registration supports external users. If it is set to single-tenant, you will need to change it to allow multi-tenant access.

By following these steps, you should be able to resolve the issue and successfully connect to Azure Storage Explorer.

References:

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How to fix that : Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'e0001ebd-e920-49b8-a27e-92e573ec0af6' in that tenant. The account needs to be added as an external user in the tenant first.

1 answer

Your answer