résoudre erreur activation

If you are encountering an error indicating that your Microsoft 365 subscription has expired despite having made a payment, you can try the following troubleshooting steps:

1. Check Subscription Status: Go to the Microsoft 365 Admin Center and navigate to Billing > Your products. Ensure that your subscription is active. If it shows as expired, you may need to reactivate it.
2. Turn on Recurring Billing: In the same section, check the Subscription and payment settings. Make sure that recurring billing is turned on. If it is not, select Edit recurring billing and set it to On.
3. Remove Office Credentials: Open Credential Manager from the Start menu, go to Windows credentials, and remove any credentials related to MicrosoftOffice16. Then, disconnect any accounts listed under Access work or school in your account settings.
4. Reset Activation State: You may also want to reset the activation state for Microsoft 365 Apps. Instructions for this can be found in the Microsoft support documentation.
5. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance, as they can provide specific help based on your account and payment status.

Following these steps should help resolve the activation error you are experiencing.

References:

• Microsoft 365 Apps activation Subscription expired error
• Microsoft 365 Apps activation error: "We've run into a problem with your Office 365 subscription"

Connectez-vous à votre compte Microsoft via ce lien et vérifiez la date d'expiration de votre abonnement Microsoft 365. Cette date correspond-elle à la nouvelle date d'expiration ?

https://account.microsoft.com/services/

Si la date d'expiration est correcte, ouvrez Word, déconnectez-vous d'Office, puis redémarrez (et non éteignez) votre ordinateur et reconnectez-vous à Office pour vérifier si votre abonnement est alors correctement reconnu.