Outlook and Onedrive saying I am out of storage

Hi, I'm John! I will help you with this.

This usually happens when there are hidden or backed-up items taking space in the cloud, even if the main OneDrive folder looks empty.

To help you get your email working again, let’s check a few places where space might be used up:

Check your OneDrive “Recycle Bin” online:

• Sometimes deleted files still sit in the cloud recycle bin and continue to count toward your storage.
• Go to https://onedrive.live.com
• Sign in > look on the left for Recycle bin
• If it has items, select Empty recycle bin

Check “Backups” in OneDrive online:

• Even if you don’t use OneDrive actively, Windows or your phone may have automatically backed up Desktop/Documents/Pictures.
• On https://onedrive.live.com click the Settings (gear icon) > Options
• Look for Backup
• If you see any PC backups listed, you can delete them to free space.

If you can, could you share what the storage breakdown shows on https://onedrive.live.com/managestorage

Click "Add comment" to let me know.

Regards,

John J.D.

Thank you for letting me know.

Just to confirm, when you open https://onedrive.live.com do you really not see any folders or files at all (including things like “Documents,” “Pictures,” or “Apps”)?

If the main OneDrive folder is completely empty, the issue could be related to app or game data stored in the cloud. Some apps automatically save data to OneDrive without you manually uploading anything.

Do you remember installing or using any apps or games recently, especially ones that sync settings or save files online?

Thank you for letting me know.

OneDrive storage being full is very likely coming from app data, and The Sims 4 (plus custom content) is a common cause because some versions store save files or backups in OneDrive by default.

Let’s make sure nothing from the game is syncing to the cloud:

Check the Sims 4 saves location:

• On your PC, the Sims 4 folder is normally here:
• Documents > Electronic Arts > The Sims 4
• If your “Documents” folder is still linked to OneDrive, the game may be saving everything there, which would fill up your cloud storage quickly.

Check if Documents is being backed up to OneDrive:

• Right-click the OneDrive icon in the taskbar > Select Settings
• Go to Backup > Click Manage backup
• If Documents is turned on, switch it off to stop syncing it to OneDrive

When you turn it off, OneDrive will ask if you want to keep the folder on your PC only, choose that option.

Move the Sims 4 folder out of OneDrive:

• If you see your Sims 4 folder inside a path that begins with OneDrive\Documents, move it to your local C:\Users\YourName\Documents instead.

After freeing space (or purchasing additional storage), it can take up to 24 to 48 hours for everything to fully update across your account. I’d recommend waiting that time and check again OneDrive after that.