BitLocker screen

If you're encountering a BitLocker screen and cannot find the recovery key despite your laptop being visible in your Microsoft family account, here are some steps you can take:

1. Check Microsoft Entra ID: If your BitLocker recovery keys are stored in Microsoft Entra ID, you can access them by visiting https://myaccount.microsoft.com. Go to the Devices tab, select your Windows device, and choose View BitLocker Keys.
2. Helpdesk Recovery: If you are unable to retrieve the key yourself, you may need to contact your organization's helpdesk (if applicable). They can assist you in recovering the BitLocker key from Microsoft Entra ID or Active Directory if your device is domain-joined.
3. Self-Service Portal: If your organization has set up a Self-Service Portal for BitLocker recovery, you can use it to retrieve your recovery key. You will need to enter part of the recovery key ID displayed on the BitLocker recovery screen.
4. USB Recovery Key: If you had previously saved the recovery key to a USB flash drive, ensure that you are using the correct drive and follow the instructions to unlock your device.
5. Check Other Locations: Ensure that you have checked any other locations where the recovery key might be stored, such as printed copies or saved files on other devices.

If none of these options work, you may need to consider professional assistance to regain access to your device.

References:

• BitLocker recovery process
• Helpdesk recovery

If your drive is encrypted with Bitlocker, the only place the Bitlocker Recovery key is automatically stored is on the associated Microsoft account on the link below, be sure to check any Microsoft account that may have been used on the PC and also any work or school account that may be linked to the PC.

https://account.microsoft.com/devices/recoverykey

Are you able to find the Bitlocker Recovery Key on any account that may have been used or linked to the laptop?

If not, do you have a safe backup of your files, or use a cloud service like OneDrive to sync your files online.

If you are unable to find the Bitlocker Recovery Key on any account that may have been used on that device, then I am sorry for the bad news, the only way to access that device is to create a bootable Windows 11 USB on another working PC and use that to clean install Windows and at the start of the installation, delete all partitions on the drive to remove the encryption, which will sadly result in loss of all data on the drive.