I have created a Microsoft Bookings link for 30 minute slots and sent it to multiple people to book over a 2-day period and someone has booked a meeting successfully but now the link is showing up as URL not working?

Arif Jamal 0 Reputation points
2025-12-05T10:16:44.0566667+00:00

Does the link only work for the first person that makes a booking? I did not tick the option that states "makes link valid for only one booking" When I go into my Bookings dashboard and reselect the link from there it works and shows the slot that someone has booked as unavailable!

Thanks in advance!

Arif

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings
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  1. Q&A Assist
    2025-12-05T10:17:01.32+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    In Microsoft Bookings, the link you created for scheduling appointments should remain valid for multiple users unless you specifically set it to be valid for only one booking. Since you mentioned that you did not tick the option for making the link valid for only one booking, it should allow multiple bookings.

    If the link is showing as "URL not working" for others after someone has booked, it may be due to a temporary issue or a specific setting in your Bookings configuration. You can check the following:

    • Ensure that the booking page is published and accessible to your clients.
    • Verify that the time slots are still available for booking in your dashboard.
    • If the link works when you access it from your dashboard, it suggests that the link is functioning correctly on your end.

    If the issue persists, consider reaching out to Microsoft support for further assistance.

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  2. Julie-Hu 4,945 Reputation points Microsoft External Staff Moderator
    2025-12-05T14:15:15.72+00:00

    Dear @Arif Jamal

    Good day! Welcome to Microsoft Q&A forum! 

    Based on your description, I understand that you created a Microsoft Bookings link for 30-minute slots over a two-day period, shared it with multiple people, and someone successfully booked a meeting. However, the link now appears as ‘URL not working.’ You’re wondering if the link only works for the first booking, even though you didn’t select the option to limit it to one booking. When you check the Bookings dashboard, the link works and shows the booked slot as unavailable.

    I sincerely apologize for the inconvenience caused by this issue.

    To understand the situation better and provide you with the most suitable support, could you confirm the following information:- Could you please share with me how you shared the link? Was it from right after you created the shared booking page?

    • Is the booking page currently Published? (Have there been any recent changes to the page or services since sharing?)
    • Does the link fail for all users, or only some (specific device/browser/network)?

    Your confirmation would be very helpful in ensuring you receive the most suitable support!

    Regarding this situation, I tested on my end and created a new booking page in Teams, added a 30‑minute service, assigned staff, and published the page. I also asked two colleagues to book first (one as Scheduler, one as Team Member). Both were able to book successfully.

    User's image

    After those bookings, I used the same shared link and could still access and book another slot.

    User's image

    User's image

    Therefore, in the meantime, kindly try the following suggestions to check what might have caused the issue:

    • Re‑copy the link: After any changes, re‑copy the booking page (or service‑specific) link from the Bookings app
    • Test in an incognito/private browser to check if the link works afterwards
    • (If possible) Send the link to someone that can help you test booking to check if it's working properly or not and let me know what happens

    Please kindly provide me with a screenshot of the error message saying "URL not working" so that I could have a visual reference and more information on it. Please update me if I misunderstood your question or if you need further assistance, I will be happy to help.

    Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

    Thank you for your time and patience.


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