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Last week, I still played efootball 2025 (steam version) very well, but then I reset it to the default setting and I only can play it for the first time I launch the game. Then it's just crashed every time I launched it without any error code. So I checked my event viewer and saw the error, and I did everything like upgrade my drivers and my Windows version, reinstall the games,... But I can't fix it. So can you please look at this error reporting and find the solution for me, many thanks.
Here is the report from event viewer :
Faulting application name: eFootball.exe, version: 5.2.0.0, time stamp: 0x691ac2dc
Faulting module name: KERNELBASE.dll, version: 10.0.26100.7171, time stamp: 0xb1a43a46
Exception code: 0xc00000fd
Fault offset: 0x0000000000039ed3
Faulting process id: 0x3104
Faulting application start time: 0x1DC65D9AD8B895A
Faulting application path: D:\SteamLibrary\steamapps\common\eFootball\eFootball\Binaries\Win64\eFootball.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: d3a210e2-0888-4859-be07-57990ebaca52
Faulting package full name:
Faulting package-relative application ID:
Thanks a lot.
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Could you please share the System logs? Follow the steps below
Expand Windows Logs.
Right-click System, select Filter Current Log, and check Critical, Warning, and Error. Click OK.
On the right side, click Save Filtered Log File As…
Save the file to your desktop and share it using the steps in this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07
https://1drv.ms/f/c/ca1384835414948c/IgDdzjB7qoC0RbJ6zmU7imhWAXTE0abeS_lq6Ah9PhZeUR0?e=R94YdV
here is the link for the system logs, the errors occurs on Dec 5th 2025, 6:24:40 PM on the Application tab. Please check it.
Thank you for sharing the log file. There are no critical errors reported, but it does show some Windows Update issues. Please check if you have any pending updates and install them. I also recommend completely reinstalling your graphics driver using the widely available free DDU tool, and updating your BIOS as well.
