Share via

Azure support plans

Björn Ax 0 Reputation points
2025-12-05T12:24:05.2333333+00:00

Hello!

I have a question that maybe should go to Microsoft support but i wanted to see if someone had this issue and got it resolved.

The company i work for signed up for the ISV Success program recently and in that you get the Azure standard support plan as benefit.

I linked the benefit to our azure environment and i as a global admin can see that all our subscriptions have the technical support incidents included but here is the problem.

When a subscription owner wants to create a support request and go to the support page they can only see that we have a basic plan with no technical support and that we should upgrade.

Anyone know why i as a global admin see that we have a standard plan but all the others see a basic one?

Azure Role-based access control
Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2025-12-05T12:24:16.31+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like there may be a permissions issue or a delay in the system updating the support plan visibility for other users. As a global admin, you have access to see the linked support plan, but subscription owners might not have the same visibility due to their role or the way the support plans are configured in Azure.

    Here are a few things you can check:

    1. Role Permissions: Ensure that the subscription owners have the necessary permissions to view the support plan. Sometimes, specific roles may limit visibility.
    2. Linking Process: Confirm that the support benefits were correctly linked to all subscriptions. If there was an issue during the linking process, it might not reflect for all users.
    3. Support Plan Activation: There might be a delay in the activation of the support plan for all users. It could take some time for the changes to propagate through the system.
    4. Contact Support: If the issue persists, it may be best to contact Microsoft support for assistance, as they can provide more detailed insights into your specific situation.

    You can create a support request through the Azure portal to get further help on this matter.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.