Q&A not available for Town Hall event despite being enabled in settings

If you are receiving a message stating that "Q&A is not available for this event" despite having it enabled in the meeting options, there are a few things you can check:

1. Admin Settings: Ensure that your admin has allowed the use of Q&A in town hall events. The admin can control whether organizers can use Q&A in their meetings and events.
2. Meeting Policy: Verify that the meeting policy assigned to you allows for Q&A. You can check this in the Teams admin center under Meeting policies.
3. Re-enable Q&A: Sometimes toggling the Q&A setting off and then back on again in the meeting options can resolve the issue.
4. Check for Updates: Ensure that your Teams application is up to date, as older versions may have bugs or limitations.

If all settings appear correct and the issue persists, consider reaching out to your IT support or Microsoft support for further assistance.

References:

• Manage Q&A in Teams meetings and events
• Plan for Teams town halls

Dear @Joe, 

Thank you for posting your question in the Microsoft Q&A forum.   

I understand how inconvenient it must be to host a Town Hall and find Q&A unavailable. 

As you’re hosting the Teams town hall and your IT admin privileges have not been specified, please refer to the following workarounds to verify the issue: 

Note: If you’re not an admin, please share these steps with your IT team. 

• Option 1: Check Meeting Policy 

Please ask your IT administrator to review the meeting policy assigned to your account or to your entire organization: 

Navigate to Microsoft 365 admin center > Show all > Teams admin center > Meetings > Meeting policies. 

Under Meeting engagement, ensure Q&A is turned On. 

If any changes are made, allow a few minutes for the policy to propagate. 
As the organizer, reopen Meeting options, toggle Q&A to Off, click Save, then switch it back On and Save again. 
Finally, confirm that the Q&A pane is visible. 

Option 2: Verify Viva Engage access 

The Q&A feature relies on Viva Engage in the background. Please ensure: 

Go to Microsoft 365 admin center > Show all > Identity > Enterprise applications > Viva Engage > Properties. 

Confirm that Enabled for users to sign in? is set to Yes. 

Also, make sure your firewall or proxy allows Viva Engage endpoints (and GCC-specific URLs if applicable), such as: 

• web.gov.yammer.com 
• *.rt.gov.yammer.com (for GCC environments) 

Once access is enabled, join the green room and verify that the Q&A pane and advanced settings appear. 

Note: Q&A is supported in GCC but not in GCC-High. 

For additional guidance, both you and your IT administrator can refer to the following official resources: 

Q&A in Microsoft Teams - Microsoft Support 

Manage Q&A in Teams meetings and events - Microsoft Teams | Microsoft Learn 

Option 3: Contact Microsoft Support 

Since the issue continues despite these actions, the most effective next step would be to reach out to Microsoft Support for deeper troubleshooting and resolution.  

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.     

• I sincerely recommend reaching out to your IT administrator to create a support ticket via Microsoft Admin Center > Support > Help & Support for further investigation. The backend team can review product design and service-level configurations to identify the root cause.   

• Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here: Customer service phone numbers - Microsoft Support  

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into performing deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.   

I hope this information is helpful. Should you have any questions or need further assistance, feel free to reach out at any time.  

Thank you for your patience and understanding.   

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