Do I have two separate accounts and how do I merge them and which acct has what

To determine if you have two separate accounts and to see what you are paying for, you can follow these steps:

1. Check Your Accounts: Sign in to the Microsoft 365 admin center to view your subscriptions. If you are not an admin, you can refer to the support page for guidance on what Microsoft 365 for business product or license you have.
   • Go to the Microsoft 365 admin center.
   • If you’re using the Simplified view, select Subscriptions. If you’re using the Dashboard view, go to Billing > Your products.
2. Identify Your Account Type: If you suspect you have both a personal and a business account, you may need to sign in with different email addresses or identities to check both accounts. Sometimes, users have multiple identities linked to the same email address (like a work account and a personal account).
3. Contact Support: Since you prefer to speak to someone, you can create a support request through the Azure portal or Microsoft support channels for personalized assistance regarding merging accounts or changing account types.

Currently, there is no direct method to merge accounts, but support can guide you through the process based on your specific situation.

If you need further assistance, please reach out to Microsoft support directly for help with your account management.

References:

• What Microsoft business subscriptions do I have?
• Understand your Microsoft business billing account

Hi, I understand how important it is to get this working smoothly.

The issue happens because the app isn’t syncing correctly with your account settings, which can cause features to stop responding.

Let’s start with a quick check: make sure you’re signed in with the right account and that your internet connection is stable.

Then, restart the app and clear its cache if possible.

If that doesn’t help, try signing out and back in, or reinstalling the app.

Can you tell me if you’ve noticed any error messages or if this started after an update?

That will help narrow things down.

Regards,
Aron