Unnable to Validate Credit Card for Azure Account Verification

Question

Unnable to Validate Credit Card for Azure Account Verification

Sujesh Surendran 0

Hello Team,

I am trying to create an Azure account using my UAE-issued Mastercard credit card.

All details entered are correct and the card has international online transactions enabled.

However, I continue to receive the following error message:

"We’re unable to validate the credit card information you provided. Check the information for accuracy and try again. If the problem persists, try a different card or contact your card issuer."

I am currently in UAE and using a UAE credit card. Could you please help me understand why the verification is failing and what steps I can take to resolve it?

Please advise on how to proceed or if there are additional settings needed for Azure authorization or recurring payment verification.

Thank you

Shraddha Pandey 375 Reputation points Microsoft External Staff Moderator

2025-12-05T15:20:02.6233333+00:00
Hey Sujesh!

It sounds like you're having trouble validating your Mastercard credit card while trying to create your Azure account. This can be frustrating, but I’m here to help!

Here's a checklist of things you can try to resolve this issue:

Verify Information: Double-check that all the card details you entered (like the card number, expiration date, CVV, and billing address) exactly match the information on your card and what your bank has on file. Sometimes, even a small discrepancy can lead to validation failure.

Check Card Type: Make sure that your Mastercard is not a virtual or prepaid card. Azure does not accept those types of cards for subscriptions. Standard debit and credit cards should work as long as they are issued in your country.

Enable International Transactions: Since you mentioned your card is set for international transactions, just confirm with your bank that it's allowed and there are no restrictions on your card.

Browser Cookies: Ensure that your browser is set to allow third-party cookies, as disabling this can hinder the signup process. If needed, try signing up using a different browser or in private/incognito mode.

Try Another Card: If the problem persists after checking the above, you might want to consider using a different credit card to see if that resolves the issue.

Contact Your Card Issuer: Sometimes, banks flag transactions that they perceive as potentially fraudulent. A quick call to your card issuer can help clarify that you’re attempting to make a legitimate purchase.

If you've tried these steps and still can't get past the credit card validation, here are some follow-up questions that could help pinpoint the issue:

Have you previously registered this Mastercard with another Azure account?

Are there any specific error codes or messages in addition to the validation error you received?

Have you contacted your bank regarding the transaction? What was their feedback?

Have you tried using a different web browser or device to complete the signup?

Hopefully, this helps you get your Azure account set up! If you need further assistance, feel free to ask.

Reference Links:

Troubleshoot Azure payment issues

Troubleshoot a declined card at Azure sign-up

Identity verification issues during Azure sign-up

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Answer 1

It seems that you are experiencing issues with credit card validation while trying to create an Azure account. Here are some common reasons and steps you can take to resolve the issue:

Card Type Acceptance: Ensure that Mastercard is accepted for Azure subscriptions in your region. Generally, most countries accept credit and debit cards, but it's good to verify.
Billing Address: Double-check that the billing address you entered matches exactly with what your bank has on file. Any discrepancies can lead to validation failures.
Card Information Accuracy: Ensure that all card details, including the card number, expiration date, CVV, and name, are entered accurately and match the information on the card.
Inactive or Blocked Card: Contact your bank to confirm that your card is active and not blocked for any reason. Sometimes, banks may block transactions they consider suspicious.
International Transactions: Even though you mentioned that international transactions are enabled, it might be worth confirming with your bank that there are no additional restrictions on the card for online services like Azure.
Try Another Card: If the problem persists, consider using a different credit card to see if the issue is specific to the current card.

If you continue to face issues, you may want to contact Azure support for further assistance.

References:

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Unnable to Validate Credit Card for Azure Account Verification

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