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Missing device

jay arbour 0 Reputation points
2025-12-05T15:31:39.6933333+00:00

My device is missing in Microsoft account after recovery

Windows for home | Windows 11 | Devices and drivers
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  1. Gunasekar N 49,720 Reputation points Independent Advisor
    2025-12-05T16:09:24.26+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    To relink your Windows to your Microsoft account after a system recovery, follow these steps:

    Re-register your Microsoft account.

    1. Go to Start > Settings > Accounts > Your info.
    2. Select "Sign in with a Local account instead" and follow the on-screen instructions to complete the local account setup.
    3. Restart your computer, then log in with your local account.

    Next, return to Settings and select Accounts > Your info, then choose "Sign in with your Microsoft account" again. Complete the sign-in.

    1. Sign out (or) Restart your computer.

    After restarting, go to https://account.microsoft.com/devices and sign in with your Microsoft account to check if your device is registered. (It may take 24-48 hours to sync in your account.)

    If it is still not registered, go to Start> Settings > System > About > Rename this PC.

    Give your device a new name.

    Once renamed, wait for 24 hours or more to sync the devices to your Microsoft account.

    Let me know if you still need more help.

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  1. Q&A Assist
    2025-12-05T15:32:53.1366667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your device is missing from your Microsoft account after recovery, it may be due to the device being disabled or deleted in Microsoft Entra ID. In such cases, the device will not have access to resources in the cloud. Here are steps you can take to resolve this:

    1. Check Device Status: Verify if the device is still registered in Microsoft Entra ID. If it was disabled, an administrator can enable it in the Microsoft Entra admin center.
    2. Re-register the Device: If the device was deleted, you will need to re-register it. This can be done by following specific steps based on the device type (e.g., Windows 10/11 devices).
    3. Manual Recovery: If you are unable to find the device, you may need to perform a manual recovery using the dsregcmd command in the Command Prompt. This will help you check the device's state and re-establish its registration.

    Make sure to follow the appropriate recovery steps based on how your device is joined (Microsoft Entra hybrid join, Add a work account, or Microsoft Entra join).

    If you continue to have issues, consider reaching out to your IT administrator for further assistance.

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  2. Kapil Arya 36,411 Reputation points Volunteer Moderator
    2025-12-05T16:39:00.26+00:00

    I highly recommend you to re-connect your Microsoft account on device at Settings > Accounts > Sign in with your Microsoft account, see if it helps.

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