missing app

To help you access the app you're trying to download, please ensure that you have the following prerequisites:

1. Internet Access: Make sure you have internet access to download the app from the appropriate app store (Microsoft Store for Windows, Mac App Store for macOS, or Google Play Store for Android).
2. User Account: You need to have a valid user account for Windows 365 or Azure Virtual Desktop, and you should be assigned the necessary devices or apps by your administrator. Note that personal Microsoft accounts (MSA) cannot be used.
3. Supported Device: Ensure that you are using a device that meets the supported version requirements for the app you are trying to download. For example, for Windows, you need Windows 10 (version 1809 or later) or Windows 11.

If you are still having trouble, check with your network administrator to ensure that your network allows access to the required FQDNs and endpoints for Azure Virtual Desktop or Windows 365.

References:

• Get started with Windows App to connect to devices and apps (azure-virtual-desktop)
• Get started with Windows App to connect to devices and apps (windows-365)

Hello John Looper

To begin, please ensure that you are signed in with the correct Microsoft account that was used to initiate the download. Next, check the Microsoft Store (or the relevant app store) under your Library section to confirm whether the app has already been purchased or queued for installation. If the app is listed but not installing, try running Windows Update to make sure your system is current, and then restart your device before attempting the download again. In some cases, clearing the Microsoft Store cache (by running wsreset.exe) can also resolve installation issues.

I hope these steps help you access your app successfully. If you find this answer helpful, please don’t forget to click “Accept Answer” 🙂.

Harry.