i purchased and paid Microsoft word 2019 Office home Student it is not working

Hello Berkshire Inc,

Thank you for posting your question in the Microsoft Q&A forum!

I understand you're having trouble activating Office Home & Student 2019, and I'm sorry for the inconvenience this has caused. Let's go through a few steps together to help you get it working.

Step 1: Confirm Your License

• Go to Microsoft Account Services https://account.microsoft.com/account/Account
• Sign in with the account you used to purchase Office.
• Check if Office Home & Student 2019 appears under Services & Subscriptions.

Step 2: Verify Installation

• Press Windows + R, type appwiz.cpl, and hit Enter.
• Look for Microsoft Office Home & Student 2019 in the list.
• If missing, you need to reinstall.

Step 3: Reinstall Office

• Go to http://office.com/setup
• Sign in with your Microsoft account.
• Enter your product key (if prompted).
• Download and install Office again.

Step 4: Repair Office

• Press Windows + R, type appwiz.cpl.
• Select Microsoft Office Home & Student 2019 → Change → Quick Repair.
• If Quick Repair fails, try Online Repair (requires internet).

Important: Back up your documents before repair or reinstall to avoid data loss.

Step 5: Contact Microsoft Support

• Visit this site: Contact – Microsoft Support
• Type Contact in the search box.
• Now, click on Get Help and select Contact Support or enter below to contact support.
• Go to the Products & Services tab and Choose Billing & Subscriptions if you want a refund, or Technical Support for repair help.
• Go to Confirm.
• You can now choose the Chat with a support agent option in your web browser.
• You could request a refund if the product never worked and you have proof of purchase.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

For refund eligibility and instructions, please refer to the refund guide on the Microsoft Support site:

How to get a refund?

I hope these steps help. If you have any updates or additional questions, feel free to let me know.

Best Regards,

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