Trying to reset my Surface Laptop 5

To reset your Surface Laptop 5, you should ensure you are following the correct steps for creating a recovery USB. If you are not seeing the FAT32 option and the recovery file is being created as a zip file, it may indicate that the process is not being executed correctly. Here are some steps to troubleshoot:

1. Use the Surface IT Toolkit: Ensure you are using the Surface IT Toolkit to create the recovery USB. This toolkit is designed specifically for Surface devices and should guide you through the process.
2. Check USB Format: When creating the USB recovery drive, ensure that the USB drive is formatted correctly. It should be formatted as FAT32, which is necessary for booting. If the toolkit is not giving you this option, you may need to format the USB drive manually using Windows Disk Management before starting the recovery process.
3. Creating the Recovery USB: Follow the instructions in the Surface IT Toolkit to create the recovery USB. Make sure to select the correct device and recovery image version that corresponds to your Surface Laptop 5.
4. Avoid Zip Files: If the toolkit is creating a zip file instead of a recovery USB, ensure that you are selecting the correct options during the process. The recovery image should be directly written to the USB drive, not saved as a zip file.

If these steps do not resolve the issue, you may want to consult the official Microsoft support documentation for further assistance.

References:

• Recovery tool (IT Toolkit)
• Restore Surface device