I need to access to my account

Question

I need to access to my account

Luisa Rojas 0

Dear Microsoft Support Team,

I am writing to ask for your assistance in recovering access to my Hotmail account: <Mod remove PII> @hotmail.com. I have not been able to sign in because I forgot my password, and although I have already tried completing the account recovery form, the system keeps saying that the information I provided is not enough.

I created this account in Bogotá, Colombia, but I moved to Australia almost two years ago. Since I have not used the contact details linked to my account for a long time, I no longer have access to them. Because of this, I cannot receive any verification codes.

For this reason, I kindly request the possibility of completing a manual identity verification directly with the Microsoft team, so I can regain access to my email account.

My full name is:

Name: Luisa Fernanda Rojas Muñoz

Thank you very much for your attention. I am happy to provide any additional information needed to complete the verification process.

Kind regards,

Luisa Rojas

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Answer 1

Darhyl Amizola 25,775 Independent Advisor

Hey there! Nice to meet you!

If I may ask, do you have access to the security information/verification methods, phone, or email address linked to the account?

Did you have two-factor authentication (2FA) active on the account? If yes, do you still have the 25-character recovery codes?

Lastly, may I know when was the last time you successfully signed in to your Microsoft account?

Best regards,

Darhyl

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I need to access to my account

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